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Implementation Engineer



Scottsdale, AZ, USA
Posted on Monday, June 17, 2024

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

About the position

The Implementation Engineer will manage new implementations or enhancements of Nuvei’s quickly growing portfolio of merchants. The Implementation Engineer will participate in all phases of the account configuration, testing, implementation process and troubleshoot problems with client integrations into our platform. In addition, the Implementation Engineer will internally assist the business operations teams in technical leadership for client’s technical journey with Nuvei and liaison to our technology, platform ecosystem, products and services.

Key responsibilities:

  • A key technical expert who has knowledge in payments especially in implementation technologies, integration frameworks and able to define, design and implement our platform different methods using sophisticated techniques.
  • Coordinate integration project timelines, tasks, and development efforts with both the internal engineering team and commercial teams to manage implementation projects and ensure we keep customers on plan and on schedule.
  • Understanding the supply chain and its technical implications for a client or a partner, within our turbulent ecosystem, under pressure, throughout innovation, service application and product delivery.
  • Matrix managing implementation per required solution and supporting client needs for complex configuration, customization and implementations to our high-level tier prospects and partners.
  • Establish operational service excellence through identification of issues, troubleshooting and execution of technical fixes to improve efficiency, remove obstacles, or create optimal processes and approaches to the business.
  • Highly skilled at applying consultative methodologies and solving integration pain points, while delivering white-gloved service to our clients and partners.
  • Provide system configuration support based on changing business needs.
  • Provide excellent customer service (white-gloved) through active listening on every interaction while adjusting support approach to accommodate client needs.

Job Requirements:

  • 4+ years of hands-on integration and solution experience working as an Integration or Implementation engineer, or at least 2 years of experience as a Sales Engineer / Solution manager.
  • +3 years of engineering management (i.e. software development, solution engineering)
  • +2 years of experience within the payment’s industry.
  • B.S. in Information Systems, Industrial Engineering or related field an advantage.
  • Proven ability to read, debug, and understand web applications (HTML, CSS, JavaScript, SDKs, etc.).
  • Working knowledge of web integration including iframes, widgets, SDK, Single Sign-On, APIs and other SaaS technologies.
  • Strong knowledge of data models and working experience with SQL.
  • Creative thinker and experienced at understanding potential pain points.
  • Ability to work in a fast-paced, deadline-driven start-up environment.