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Implementation Manager



Atlanta, GA, USA
Posted on Friday, June 7, 2024

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

We are looking for an Implementation Manager to join our fast-growing implementations team. Reporting to Director of Implementations & Customer Success, you will be supporting the team on Utility Connect.

The Implementation Manager role will be responsible for supporting new customer implementation activities related to our Paya Government UtilityConnect platform. You will play the lead role in working with Paya Customers assigned to you to onboard them to the UtilityConnect platform. The support of your customer will continue for a period after go-live until the customer is transitioned to Customer Success. You will also be able to competently interface with engineering and development teams to ensure project scoping and delivery.

Key responsibilities include, but are not limited to:

  • Become a Subject Matter Expert in Citizen Portal Functionality
  • Develop and manage implementation project plan for each customer
  • Ensure all implementation tasks are completed for an on-time go live with each customer.
  • Perform Discovery of Customer Processes to determine any product gaps.
  • Perform Data Load Analysis to ensure data is imported and exported correctly.
  • Manage internal communications to all stakeholders on status of all implementation projects.
  • Develop and deliver post go-live citizen communication strategies to drive engagement.
  • Successfully transition the customer the support team after go live.

Qualifications include, but are not limited to:

  • Bachelor's degree in business, IT/technology, or other related field, or equivalent work experience
  • Knowledge of Payments Industry preferred, either directly or closely related to work at a Software Provider and/or Merchant preferred
  • Outstanding verbal, written, and presentation skills, as well as the ability to persuade, inspire, and motivate others
  • Exceptional at communicating with senior management as well as with colleagues from technical and non-technical backgrounds
  • Proficient with use of MS Office 365, SharePoint, Jira