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Customer Success Manager - Banking



Customer Service, Sales & Business Development
Posted on Monday, May 6, 2024

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your mission:
The Customer Success Manager plays a pivotal role in nurturing and maintaining strong relationships with Nuvei Banking corporate customers. The main responsibilities include serving as the first point of contact for all banking-related inquiries and escalations, ensuring prompt resolution and exceptional service delivery, taking charge of customer support processes and systems and championing customer interests within the company.

Key responsibilities include, but are not limited to:

  • Engagement and Relationship Building: Proactively engage with allocated Nuvei Banking customers to foster and strengthen relationships, serving as their primary liaison for all inquiries and escalations;
  • Product Expertise: Maintain an in-depth understanding of Nuvei Banking and our customer's product setup, offering guidance and assistance to partners as they navigate our platform. Recommend optimal solutions to address any issues or challenges they encounter;
  • Internal Collaboration: Advocate for our partners internally, collaborating effectively with cross-functional teams including operations, product management, compliance, and finance to ensure their needs are met and issues are resolved promptly;
  • Process Ownership: Take ownership of processes and systems related to partners’ support, continuously optimizing and streamlining support mechanisms to enhance efficiency and effectiveness.

Qualifications include, but are not limited to:

  • +3 yrs of experience in B2B support within a fintech/bank;
  • Experience working in a high-paced and demanding environment, with clients who never sleep & are passionate about bringing an excellent service to their users;
  • Strong organizational skills, attention to detail, ability to prioritize and meet deadlines;
  • Demonstrated ability to communicate, present and influence key stakeholders at different levels of an organization;
  • Proficient English (both written and verbal).

Monthly salary from 3000 EUR (gross before taxes). Specific salary is offered based on competence, work experience, and compliance with other job requirements.

  • Monthly LIDL or WOLT food allowance;
  • Hybrid working model;
  • Additional vacation days, granted on quarterly basis;
  • Private Health Insurance;
  • 1-month Workcation;
  • Cool & modern penthouse office in Vilnius city;
  • Annual bonus depending on company & individual results;
  • Space for personal & professional growth, trainings, giving back to community activities;
  • Office perks, great atmosphere, company events & a lot more to explore.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.