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Operational Account Manager - Enterprise



Sales & Business Development
Sofia, Bulgaria
Posted on Thursday, April 25, 2024

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Nuvei (Nasdaq: NVEI) (TSX: NVEI) is bringing payments up to speed. Our future-proof technology allows businesses to accept cutting-edge payment options, optimize new revenue streams, and get the most out of their stack. We believe in turning payment barriers into accelerants, propelling businesses forward with tailored solutions. With a single integration and advanced customization tools, Nuvei delivers unsurpassed flexibility that enables businesses to adapt quickly and enter new markets seamlessly.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

As Operational Account Manager - Enterprise, you will be leading and accountable for all the operational-related aspects of a portfolio of large and medium-sized merchants. Through constant customer engagement, products and services enablement, managing multiple tasks and project management, onboarding of new entities, and supporting the expansion of existing and future merchant businesses.

The Operational Account Manager will act as the primary lead and main operational focal point between Nuvei valuated merchants and cross-internal functions to deliver efficient, high, and quality service to our strategic clients.


  • Accountable for own portfolio of large and medium size merchants.
  • Maintain highest standard of quality and quantity of responses on all merchants’ operation-related topics and aspects.
  • Collaborating closely with multiple Nuvei departments with the objective of ensuring smooth and efficient delivery - coordinate operations in domains such as technology, risk, and finance.
  • Responsible for expanding existing merchants’ activities into new territories, new products, and services.
  • Work as an integral part of a high-performing Account Operations team to deliver new opportunities and growth.
  • Ability to manage projects and tasks for accurate delivery and deliver high-quality customer service.
  • Scope, create, plan, track, and manage tasks against the plan.
  • Successfully provides internal and external communication at all levels, including management.