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Merchant Boarding Manager



Posted on Wednesday, August 9, 2023

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

We are Nuvei (Nasdaq: NVEI) (TSX: NVEI), the global payment technology partner of thriving brands. We provide the intelligence and technology businesses need to succeed locally and globally, through one integration – propelling them further, faster. Uniting payment technology and consulting, we help businesses remove payment barriers, optimize operating costs and increase acceptance rates. Our proprietary platform provides seamless pay-in and payout capabilities, connecting merchants with their customers in over 200 markets worldwide, with local acquiring in 45 markets. With support for over 500 local and alternative payment methods, nearly 150 currencies and 40 cryptocurrencies, merchants can capture every payment opportunity that comes their way. Our purpose is to make our world a local marketplace.

Your Mission

The Merchant Boarding manages the onboarding process of merchants (retail, digital games, marketplaces, PSPs, etc.) and performs the required Customer Due Diligence to approve the merchants to process with Nuvei. The team member performs their activities in accordance with AML/CFT/SA rules and regulations and as per the Customer Due Diligence Policy. Furthermore, you are responsible for the onboarding of the merchants with payment providers (e.g., Visa, MC, Amex, WeChat, Alipay, Ideal, EPS, etc.).

The Merchant Boarding Manager reports to the Director Merchant Boarding and is part of a multicultural team

Role and responsibilities

  • Perform Customer Due Diligence (CDD) for Ecommerce Merchants, Marketplaces, PSP etc.;
  • Perform periodical and event driven CDD reviews ;
  • Keep merchant files up-to-date;
  • Onboard merchants with payment method providers;
  • Develop and maintains work procedures
  • Innovate and optimize the onboarding process together with Development and Product;
  • Provide support to Sales and Account management to existing and new merchants;
  • Coordinate with the payment methods providers to continuously improve merchants onboarding;
  • Provide support for periodic reviews and audits;
  • Working together with sales, risk, product, technical integration;
  • Other responsibilities within the scope of the Merchant Boarding Department.
  • Experienced in underwriting, legal or compliance roles;
  • Previous experience in financial services (ecommerce is preferred);
  • Knowledge and understanding of AML and KYC is an added value;
  • Extremely detail oriented and organized, efficiency is key;
  • Strong analytical skills and process oriented;
  • High working pace and ability to set the right priorities;
  • Customer focused, able to deliver a good customer experience while enforcing strict compliance policies;
  • Ability to manage multiple task and projects in a very dynamic environment with fast changing priorities;
  • Fluent in English (written and spoken).

What to expect to find

  • 2.5 additional days of annual leave a quarter, if company hit quarterly targets
  • Private Medical Insurance
  • Competitive remuneration package and flexible benefits;
  • Free tea & coffee
  • Access to relaxation area where we have XBOX, Ping-pong, team games and other facilities

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

Please send your resume in English.