Work In Tech

Find your next role at Canada's fastest-growing tech companies

Tech Support Specialist - Shifts



IT, Customer Service
Posted on Tuesday, July 4, 2023

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible, and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

We are looking for a Tech Support Specialist to join our international team. The person in this position should have strong technical knowledge and previous experience as support, preferably in B2B communication.

Rotating Shifts: Mon-Sun 7AM – 3АM

Key responsibilities include, but are not limited to:

  • Providing technical support services to clients by phone and email.
  • Investigating errors and logs and providing in-depth analysis for both clients and internal departments.
  • Alerting the NOC (Network Operations Center) and production teams about technical complains and incidents effecting company's customers and services.
  • Responding to events and various technical problems in real time on daily basis.
  • Acting as a focal point for a variety of customer issues, assisting multiple departments and diverting incoming requests to their appropriate department.

Qualifications include, but are not limited to:

  • Experience in technical customer support or 24/7 NOC in high-tech industry.
  • Experience in the online payment industry will be considered a significant advantage.
  • Experience working with international clients.
  • Technical background - analyzing and producing reports, investigating logs, basic programming or web development skills, internet experience, communication protocols (client-server, server-to-server, etc.) - IP, HTTP, SQL, etc.
  • Ability to analyze problems quickly and find suitable solutions based on available resources.
  • Ability to speak and write succinctly about complex technical issues.
  • Fast learner, multi-tasker, tech oriented.
  • Fluent English.
  • Team player.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.


  • Long Term Incentive Plan that creates an opportunity for all employees to financial benefit from Nuvei’s growth
  • 2.5 additional days of annual leave a quarter, if company hit quarterly targets
  • A challenging job in a fast developing, international company
  • Friendly work environment where you can thrive and develop your skills
  • Career advancement possibilities
  • Competitive remuneration package
  • Nuvei offers a wide variety of additional benefits which include Additional Health insurance incl Dentist, Sport card, Food vouchers, Employee discounts card, Seminars and conferences tickets, Playroom, and many others additional perks

Working Language.

English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.

Please send your resume in English.