Quality Coordinator (12 Month Contract)

Location: Waterloo, Ontario

Position Vacancy Type: Existing position (temporary vacancy)

Compensation Range: $65,000.00 – $70,000.00 per year

AT NDI, THE WORK YOU DO HERE MAKES A DIFFERENCE.

Every day, we help shape the future of healthcare. We design and build 3D tracking systems that equip medical devices with advanced spatial navigation technology, delivering greater accuracy, performance, and confidence in procedures where precision is critical. Since 1981, we’ve partnered with leading OEMs and research institutes to push the boundaries of surgical navigation. Our optical and electromagnetic technologies are trusted in procedures ranging from orthopaedics and spine surgery to cardiac interventions and radiation therapy.

Whether you're designing systems, supporting customers, or enabling the teams behind them, your work matters. It brings clarity to healthcare and helps improve outcomes for patients around the world.

THE IMPACT YOU’LL MAKE:

We are seeking a highly motivated Quality Coordinator (12-month Contract) to join our Quality Systems team and play a key role in strengthening and sustaining our Quality Management System (QMS). This role is ideal for a detail-oriented, systems-minded professional who thrives in a regulated medical device environment and is passionate about quality, compliance, and continuous improvement.

HOW YOU’LL CONTRIBUTE:

• Lead and conduct internal audits for various processes in our QMS to document evidence of compliance to ISO 13485:2016 and applicable regulations.
• Manage and triage customer complaints (CUCO and medical), CAPA requests, Sterile Lot Reviews, and quality documentation to ensure regulatory compliance, timely resolution, and product release.
• Review Device History Records (DHRs), Certificates of Conformance (CofCs), inspection forms, and other quality documentation to support product release and compliance activities.
• Develop, maintain, and improve quality procedures, forms, and process documentation.

EDUCATION AND PROFESSIONAL QUALIFICATIONS:

• College diploma in Engineering, Quality, or a related discipline, or equivalent experience.
• 2+ years of experience working within a Quality Management System in a regulated industry.

ADDITIONAL STRENGTHS:

• ISO 13485:2016 Lead Auditor Certification is an asset.
• Strong understanding of quality principles and practical application in regulated environments.
• Strong organizational skills with exceptional attention to detail.
• Proactive communicator who collaborates effectively across teams.
• Comfortable working with metrics, trends, and data to support decision-making.
• Proficient with Microsoft Office tools (Excel, Word, SharePoint).
• Working knowledge of ISO 13485 and FDA Quality System Regulations preferred.

THE BENEFITS OF JOINING OUR TEAM

• A 37.5-hour work week with a hybrid work model available where responsibilities allow.
• A calendar full of employee social events and engagement activities to keep us connected.
• Work where your contributions are valued — as a multi-year winner of Waterloo Region’s Top Employers and the 2025 Chamber of Commerce Business of the Year, we’re recognized for putting people first and fostering a culture of collaboration and excellence.
• Part of a growing global company with offices in Waterloo, Vermont, Germany, and Hong Kong.
• Conveniently located near GRT and ION transit stops, with free on-site parking available.

If you’re looking to join a collaborative and curious team—guided by integrity, bold thinking, and a commitment to doing things right—this could be the team for you. We believe in supporting one another and working together to find creative solutions. You’ll be surrounded by people who are passionate about what they do and driven by work that truly makes a difference. If this sounds like the right fit for you, we invite you to apply online and introduce yourself.

We thank all candidates for their interest in joining NDI; however, only candidates invited for an interview will be contacted. We do not use artificial intelligence or automated decision-making tools in our recruitment process. All applications are reviewed by our hiring team. Agency calls will not be accepted. For more information about NDI and this position, please visit our website: www.ndigital.com.