Global Continuous Improvement Manager

Location: Waterloo

Employment Type: Full-Time Permanent

Position Vacancy Type: Newly created position.

Compensation Range: $100,000.00 - $125,000.00 per year

THE IMPACT YOU’LL MAKE:

We are seeking a dynamic and experienced Global Continuous Improvement Manager to lead cross-functional initiatives that enhance efficiency, quality, and scalability across our global operations. This highly collaborative role partners with leaders and teams across regions and departments to align processes, drive innovation, and embed a culture of operational excellence.

HOW YOU’LL CONTRIBUTE:

• Develop and execute global continuous improvement strategies aligned with company goals.
• Identify processes and systems that present opportunities for improvement, analyze root causes, and prioritize areas with the highest impact.
• Lead and deliver high-impact improvement projects
• Develop and implement new processes, or refine existing ones, to enhance workflow efficiency and performance.
• Foster a culture of continuous improvement throughout the organization by training and mentoring staff on CI principles.
• Partner with stakeholders across Operations, Supply Chain, IT, Finance, HR, and Commercial functions to harmonize processes worldwide.
• Drive standardization and alignment of global processes to ensure consistency, scalability, and compliance.
• Define and monitor KPIs, dashboards, and ROI metrics, regularly reporting outcomes to executive leadership.
• Collaborate with IT and digital transformation teams to introduce automation, digitization, and emerging technologies that improve efficiency and visibility.
• Champion change management by developing and implementing training, communication, and coaching programs to ensure adoption and sustainability.

EDUCATION AND PROFESSIONAL QUALIFICATIONS:

• Bachelor’s Degree in Engineering, Operations Management, Business Administration or related field
• Proven experience leading global continuous improvement or operational excellence programs.
• Advanced expertise in Lean, Six Sigma (Black Belt or Master Black Belt preferred), Kaizen, or other improvement methodologies.

ADDITIONAL STRENGTHS:

• Strong project management and cross-functional leadership skills, with the ability to influence at all levels.
• Exceptional analytical and problem-solving abilities, with a data-driven mindset.
• Strong facilitation, communication, and training skills.
• Experience working in a global, matrixed organization is a strong asset.
• Familiar with quality standards such as ISO 9001 and, ideally, ISO 13485.

THE BENEFITS OF JOINING OUR TEAM

• Competitive pay with a 4% RRSP match to help you plan for the future.
• A comprehensive benefits package that supports your health and well-being.
• Company-wide bonus program and regular salary reviews.
• Employee Stock Purchase Plan offering discounted company shares to help you invest in and benefit from our growth.
• A 37.5-hour work week with a hybrid work model available where responsibilities allow.
• Receive 15 vacation days starting on day one, plus a paid holiday shutdown in December to recharge before the New Year!
• A calendar full of employee social events and engagement activities to keep us connected.
• Professional and personal development support designed to foster your continuous growth and career advancement.
• Work where your contributions are valued — as a multi-year winner of Waterloo Region’s Top Employers and the 2025 Chamber of Commerce Business of the Year, we’re recognized for putting people first and fostering a culture of collaboration and excellence.
• Part of a growing global company with offices in Waterloo, Vermont, Germany, and Hong Kong.
• Conveniently located near GRT and ION transit stops, with free on-site parking available.

If you’re looking to join a collaborative and curious team—guided by integrity, bold thinking, and a commitment to doing things right—this could be the team for you. We believe in supporting one another and working together to find creative solutions. You’ll be surrounded by people who are passionate about what they do and driven by work that truly makes a difference.

If this sounds like the right fit for you, we invite you to apply online and introduce yourself.

We thank all candidates for their interest in joining NDI; however, only candidates invited for an interview will be contacted. We do not use artificial intelligence or automated decision-making tools in our recruitment process. All applications are reviewed by our hiring team. Agency calls will not be accepted. For more information about NDI and this position, please visit our website: www.ndigital.com.