Join nesto — proudly named Canadian Rocketship 2025. A Deloitte Fast 50 company evolving alongside Canada’s top tech innovators and disrupting a 2.1 trillion-dollar mortgage industry at speed by building the mortgage ecosystem of the future.

Build lending technology with top developers, AI engineers, and mortgage experts across the country. Work on a modern tech stack and a development framework designed to unlock your potential and accelerate your career.

Why join us

• Hypergrowth: Deloitte Fast 50, 3 years in a row
• Tech community credibility: TechTO Canadian Rocketship 2025
• Industry leadership: CLA Lending Company of the Year, 4 consecutive years
• Talent magnet: CMP Top Mortgage Employer 2025
• Trusted technology: powering major financial institutions across Canada
• Entrepreneurial culture built on trust, speed, ambition, collaboration, and a deep obsession with clients

Who are you

Builders. Problem-solvers. Curious minds. People who move fast, embrace innovation, and believe we are stronger together.

If you trust your skills and want to build real technology that reshapes an entire industry, join us now.

About nesto and Nesto Cloud

Canada's leading mortgage technology company.

Nesto is Canada’s leading provider of mortgage technology and financing solutions, managing $73B+ CAD in residential and commercial mortgages, with 1,000+ team members across 12 offices nationwide. You will be working on Nesto Cloud, Canada’s advanced cloud platform, delivering end-to-end technology solutions for lenders in the digital age.

About the team

You’ll be joining the Servicing stream, the product area responsible for the post-funding mortgage journey. This includes borrower self-serve experiences, agent-facing servicing tools, payment and prepayment workflows, renewals, payouts, statements, fees, exceptions management, and core servicing operations.

This is a Senior Product Manager role where part of your mandate is to help shape and own a specific servicing substream. You’ll work closely with the stream lead to define the boundaries of your focus area based on your strengths, the team’s needs, and the largest opportunities to improve the borrower and agent experience.

Your closest collaborators will include engineering teams building on Nesto Cloud, servicing operations experts who manage these workflows every day, and internal stakeholders across compliance, finance, contact centre, and growth operations.

What you’ll be doing

• Act as one of the primary servicing subject matter experts for your substream, with a deep understanding of end-to-end servicing processes, operational realities, and regulatory requirements.
• Define and own the product vision, roadmap, and prioritization for your area, ensuring it reflects real servicing needs, operational efficiency goals, risk controls, and compliance considerations.
• Identify and assess the impact of new servicing features, policy changes, regulatory updates, and workflow improvements to help shape product direction and support strategic decisions.
• Work closely with engineering, design, QA, operations, compliance, and support teams to validate solutions and ensure they align with servicing best practices and industry standards.
• Support backlog refinement by prioritizing servicing-related epics and stories, balancing borrower experience, agent efficiency, technical feasibility, and business value.
• Participate in release planning, UAT, and launch readiness to ensure servicing use cases are fully supported, edge cases are addressed, and downstream impacts are understood.
• Conduct research on servicing trends, mortgage regulations, servicing technologies, and competitor approaches, bringing insights that inform product evolution.
• Create and maintain clear documentation of servicing workflows, requirements, scenarios, decision logic, and system behaviours to support cross-functional teams.
• Act as the go-to expert for your servicing workflows, supporting issue triage, answering questions, and helping the team deliver exceptional servicing experiences across lending products.

AI-augmented ways of working

• Actively use AI tools such as Cursor, Claude, Figma AI, Gemini, and others to accelerate your PM workflow from discovery through delivery, including synthesis, prototyping, documentation, and measurement.
• Move quickly to test hypotheses using the tools available. Build rough prototypes, pressure-test ideas, and use fast experiments to get to answers sooner.
• Stay close to the work. The best people here do not hand things off and wait. They use every tool available to move the work forward.
• Stay ahead of how AI is reshaping mortgage servicing and bring informed recommendations into the roadmap.
• Share what you learn so your way of working improves the team around you.

Who we’re looking for

• 5–7+ years of hands-on product management experience, ideally with exposure to mortgage servicing, lending operations, or a closely adjacent regulated financial services environment.
• Strong understanding of end-to-end servicing functions, including payments, prepayments, renewals, payouts, fees, statements, borrower communications, and exception handling.
• Knowledge of regulatory and compliance requirements related to mortgage servicing and consumer lending, including provincial regulations, OSFI guidelines, insurance considerations, and reporting obligations.
• Experience working with servicing platforms, loan management systems, or lending technology, with the ability to translate operational needs into clear product requirements.
• Demonstrated ability to collaborate effectively across product, engineering, design, operations, compliance, QA, and support teams.
• Strong problem-solving skills with the ability to anticipate downstream impacts, identify edge cases, and improve complex servicing workflows.
• Strong communication skills, with the ability to explain complex servicing concepts clearly to non-experts in Product and Engineering.
• Proven, active fluency with AI tools across discovery, testing, documentation, analysis, and measurement. We will ask you specifically how you use them.

Preferred but not required

• Experience with other lending products such as HELOC, personal loans, private lending, reverse mortgages, or construction financing.
• Familiarity with borrower-facing and agent-facing servicing journeys, including the relationship between self-serve and assisted support.
• Exposure to AI or ML-assisted servicing operations, intelligent routing, document intelligence, or workflow automation in a financial services context.
  
  
  

How we get to know each other

• Recruiter Screen – 30 minutes
• Discovery Call with Director of Product – 30 minutes
• Take-home Assignment followed by Presentation and Q&A – 60 minutes
• Final Stakeholder Interview – 45 minutes
• Background and Reference Checks + Offer

The Reward

• The A-Team: Work alongside high-performing talent in product, tech, and the mortgage industry.
• Accelerated Growth: The slope of your learning curve here will be vertical. You will touch more production systems in one year than you would in five years elsewhere.
• Top-Tier Coverage: Premium benefits plan fully paid by nesto, including comprehensive insurance and unlimited access to telemedicine and mental health services for you and your family.
• Rest & Recharge: 4 weeks of vacation to ensure you stay at peak performance.
• Best-in-Class Tools: Everything you need to execute without friction, including the AI tools that make you faster.
• Working Framework: The environment that makes you productive and enables real teamwork.

Diversity and Inclusion

At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of colour, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all.

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