Join us to build a more rewarding financial future for all Canadians

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

• #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three-peat at the top!

• #1 Fastest Growing Company in Canada for 2024 by Globe & Mail

• Top-ranked mobile apps and credit cards

• Team of 500+ people

• 1M+ customers

• 10K+ retail partners
  
  

Role Purpose

Neo is looking for a data-driven leader to serve as the Senior Manager, Credit Risk. In this role, you will establish the strategic direction of the Credit Risk Collections function to meet ambitious business goals. You will be responsible for designing and executing robust strategies for delinquent accounts while collaborating closely with Account Management on pre-delinquent initiatives. By leveraging advanced data analytics and mentoring a team of technical experts, you will ensure our lending portfolio remains healthy, reducing credit losses while aligning with Neo’s risk appetite.

What You’ll Be Doing

Strategy & Policy Development

• Lead Collections Frameworks: Oversee the design and execution of collections strategies across the full lifecycle, including early delinquency, late delinquency, and charge-off accounts

• Innovate Risk Mitigation: Define criteria for risk segmentation, contact channels, and financial solutions (remediation tools) for short- and long-term hardship problems.

• Scale Decisioning Systems: Manage the logic and rules within automated systems to make real-time decisions on eligibility and contact strategies.

• Drive Growth: Identify opportunities to grow and optimize existing products, support new card launches, and provide a risk lens for new lending product development.

Team Leadership & Development

• Build High-Performing Teams: Direct, evaluate, and coach a team of collections strategy analysts and technical experts.

• Foster Capabilities: Develop the team’s analytical skills to actively monitor portfolio performance and identify emerging trends.

• Promote Culture: Champion a culture of continuous improvement and act as a change catalyst for new ideas within the organization.

Portfolio Management & Analytics

• Advanced Modeling: Lead projects to build, validate, and implement custom credit risk scorecards in conjunction with Data Analytics.

• Reporting Excellence: Maintain a monthly dashboard of main credit risk KPIs, including roll rates, cure rates, and recovery rates.

• Forecasting Support: Assist in developing credit loss and provisioning forecasting models, including stress testing and scenario analysis.

Cross-Functional Collaboration

• Liaise with Operations: Act as the primary representative to Neo’s Collections Operations team and external agencies to ensure strategy execution.

• Internal Alignment: Work closely with Product, Tech, Growth, and Finance teams to ensure risk policies align with corporate growth objectives.

• External Relations: Manage relationships with credit risk counterparts at third-party funders to cultivate trust and operational success.

Risk Management & Controls

• Ensure Compliance: Establish strong controls to ensure zero breaches in area practices and maintain alignment with regulatory requirements.

• Test & Learn: Organize and oversee detailed test plans to evaluate the impact of new strategies on the cost of credit.

Who We Are Looking For

• Experience: A minimum of 7 years of senior leadership experience in consumer credit risk, preferably within a fast-growing tech environment.

• Technical Expertise: In-depth knowledge of collections strategies, statistical modeling, and machine learning techniques.

• Strategic Mindset: An entrepreneurial leader comfortable making data-driven decisions in the face of ambiguity.

• Commercial Orientation: Strong understanding of P&L for consumer lending products and a focus on balancing growth with risk tolerance.

• Communication Skills: Ability to translate complex data into concise summaries for stakeholders ranging from technical teams to Board members.

• Leadership DNA: Proven experience building, mentoring, and managing high-performing internal teams and external partner networks.

🚀 Total Rewards Overview

As Neo continues to grow, we’re committed to offering a competitive, market-leading rewards program that reflects the impact our team members make. In addition to salary, our program includes both short and long-term incentives, empowering employees to share directly in our momentum today and in the meaningful value we create for years to come.

• Salary: We provide a strong base salary aligned with market ranges, along with the flexibility to tailor your mix of cash and equity to match your longer term goals. Final compensation is based on your skills, experience, and scope. For exceptional talent, we’re prepared to go above and beyond.

• Equity Ownership: At Neo, you don’t just work here, you own a piece of what we’re building. As a full-time team member, you share directly in the upside of one of Canada’s fastest-growing companies. When we win, you win — with real ownership and meaningful long-term wealth-building potential tied to our success.

• Short Term Incentive Plans (STIP): Our performance-based bonus program is tied directly to company KPIs. When we execute and deliver results, you’re rewarded with payouts that scale based on both company performance and your individual impact.

What does life as an Owner at Neo Include?

🇨🇦 You will redefine the financial landscape with top talent in Canada to help everyday Canadians win, and grow quickly while doing it

📈 Ownership structure that enables you to share in our path to victory

🏅Earn BIG with our short term incentive plans (STIP)

👥 Collaborating with the brightest minds to build something meaningful, united by a shared commitment to innovation, curiosity, and excellence

❤️‍🩹 Flexible health benefits & life insurance

🌴 21 Days PTO + stat holidays, and personal leave

💪 Health & personal spending accounts

🤑 A wide variety of discounts through our partner network

🏠 Access to early use of products and discounts on fixed-term Neo mortgages

👶 Parental top-up & equity vesting during long term leave

🎉 Neo night events

🧠 Company wide huddles, and education

Working at Neo:

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and empowering each other to move fast and think big. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. As we continue to scale and evolve, we’re looking for builders, innovators, and problem solvers who thrive on challenge–people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo’s success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you’ve heard that Neo employees work hard, it’s true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company’s success.

Apply with us:

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

By continuing with your application, you agree to the Candidate Privacy Notice, which guides how we process your personal information for the purpose of your application.

Neo Financial leverages artificial intelligence (AI) to reinforce our candidate evaluation process, including the initial assessment of applications and screening of candidates. These tools support our recruitment team; however, all final hiring decisions are made by humans and are not based exclusively on automated processing. If you require further information regarding our data processing practices, please contact us.

We are hiring for an open, vacant position.