Work In Tech

Join us to build a more rewarding financial future for all Canadians

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly expanding tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

• #1 Fastest Growing Company in Canada for 2024 by Globe & Mail
• Deloitte’s Fast 50 in Canada Winner for 2023 and 2024
• LinkedIn’s Top Startup in Canada for 2022 and 2023
• Top-ranked mobile apps and credit cards
• Team of 700+ people
• 1M+ customers
• 10K+ retail partners

The Role

The Workforce Management (WFM) Analyst will help drive forward the long term success of our business. We’re looking for someone who loves to analyze data, and can then build the plan to support our continued growth! You are adaptable to the ever-changing needs of our rapidly growing team, willing to jump in wherever needed. You’re an apt multitasker and can confidently engage with Team Leaders, Managers and Senior Leadership. You will ensure we are set up to have the right people, in the right place, at the right times so we continue to deliver exceptional support for our customers!

What you'll be doing:

• Provide forecasting and staffing recommendations to the business by sharing insight on historical data, current trending and future state
• Utilize our software to optimize scheduling 100+ team members while constantly looking for ways to improve this software and the way we use it
• Alongside the Workforce Reporting Analyst create and share daily reporting on Key Performance Indicators from across the business (this will include KPIs such as Call/Chat/Email Volumes, Abandon Rates and Service Levels achieved)
• Respond to leaders questions, concerns, or requests around scheduling
• Collaboratively with the WFM team design, create, and maintain agent schedules, including onboarding new hires, schedule changes, and managing time off
• Understand when concerns need to be escalated to department leadership
• Work with our leadership teams to improve processes and tools

Who we are looking for:

• You have strong expertise with spreadsheets and creating ad-hoc reports
• You bring an understanding of Workforce Management systems or scheduling tools
• You have database experience and ability to dig into any problem, and troubleshoot any kind of technical issue
• You bring strong verbal and written communication skills, attention to detail, grit, perseverance, organization and a thirst for learning
• You are intellectually curious, and won’t stop investigating a problem until you have identified the root causes

• You are a structured and logical thinker, capable of taking a problem and breaking it down into its component parts

Working at Neo:

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to do our best work for our customers. Our commitment to customer success drives everything we do, from building intuitive products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and continuous support. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices. As we evolve rapidly, we’re looking for change-makers who thrive on challenge—people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo’s success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you’ve heard that Neo employees work hard, it’s true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company’s success.

Apply with us:

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

By continuing with your application, you agree to the Candidate Privacy Notice which guides how we process your personal information for the purpose of your application.