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Manager, People Operations (HR)

Neo Financial

Neo Financial

People & HR, Operations
Calgary, AB, Canada
Posted on Thursday, January 25, 2024

Come Build a Better Financial Future for all Canadians

At Neo, we’re building a more rewarding financial experience for all Canadians.

Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.

From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and purpose.

Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada.

  • LinkedIn’s Top Startup in Canada for 2022 and 2023
  • Top-ranked mobile apps and credit cards
  • Canada’s top-rated credit card
  • Team of 700+ people
  • 1M+ customers in 3 years
  • 11K+ retail partners

High Performance at Neo

We recruit, hire, and build our company culture around these attributes:

Teamwork: We trust, respect, encourage, and show up for each other — through good times and hard. We’re on this mission not just for ourselves, but also for the people we work with — and ultimately, for our customers.

Ownership: We all have a stake in Neo’s success — so we go out of our way to do what needs to get done. We hold ourselves accountable to deliver on our commitments — to our customers, to our partners, and to our team. When we fall short, we find a way to do better in the future.

Professional Integrity: We’re asking millions of Canadians to trust us with their hard-earned money — so we hold ourselves (and each other) to the highest standards of integrity.

The role

As the People Operations Manager, you will be responsible for overseeing the employee lifecycle processes at Neo beginning from onboarding to offboarding. You will play a key role in maintaining and continuously improving our HRIS, working closely with different stakeholders to ensure that the system continues to service the organization’s needs as we continue to scale. Reporting to the Director of People Operations, you’ll play a crucial part in execution of People projects and initiatives.

What you’ll be doing

  • Lead the development of processes for our end-to-end employee lifecycle to help enhance our overall employee experience.
  • Provide input to development of department strategies and plans, and lead projects/initiatives that support goals and objectives. Develop reports and presentations to keep stakeholders informed on program achievements, status of key initiatives, and emerging trends.
  • Develop and lead a team of people operations generalists/coordinators to deliver effective people management processes, best practices, standards, and initiatives.
  • Work collaboratively with other People Team leaders to support a strategic, integrated, and broad approach to all program planning, development and delivery. Build a trusted, collaborative and supportive team approach with all other People Team functions.
  • Subject Matter Expert and owner of HRIS system including identifying areas of optimization, ensuring department adoption of processes and organization wide training on the system.
  • Identify opportunities to continuously improve the overall operations of the People team from a process and technology lens. This can include automation, process/system efficiencies, knowledge management to elevate the overall employee experience.
  • Oversee Immigration Program for Neo, including maintaining relationships with vendors, process Responsible for office and facilities management with the support of the Procurement and Facilities Coordinator to maintain effective operation of the offices across two provinces.
  • Lead Health & Safety Committee, ensuring training is in place for all staff and Neo is compliant with relevant legislation.
  • Participate in special projects for the People Team as required.

Who we’re looking for

  • 5+ years experience in HR Operations, with at least 2 years in a leadership role
  • Track record of systematization and standardization of People processes and tools
  • Experience implementing/configuring HRIS and Talent systems
  • Experience with employee data management and HR analytics
  • Experience in a fast paced and dynamic environment
  • Proven ability to guide teams through periods of change and transformation
  • Demonstrated ability to collaborate with cross-functional teams and senior leadership
  • Experience with Ceridian Dayforce will be considered an asset
  • Effective attention to detail and a high degree of accuracy

Working at Neo

Joining Neo means betting on yourself and discovering your full potential. As individuals and as a team, we continually challenge ourselves and each other to do our best work. We’re making change happen at a rapid pace — providing endless opportunities to sharpen your skills, expand your knowledge, and find new solutions to complex problems. That means rapid career progression and constant learning opportunities.

The people who thrive at Neo are resourceful, relentless, and want to win. We hold ourselves to high standards, because we’re on a mission that matters — to transform financial services for the better. If that’s what you’re looking for, read on.

We trust, respect, and show up for each other. That means truthful conversations, frequent feedback, and working with people who push you to be your best. We’re evolving quickly as an organization, we work together in person, and the pace of progress isn’t for everyone. That’s why we’re looking for change-makers who love a challenge — who would rather blaze a trail through uncertainty than travel a well-paved road.

Our team members earn meaningful equity in the company through stock options — so Neo’s growth benefits everyone who helps make it happen. That also means taking on more responsibility than you may have had at your last job. We don’t get hung up on job titles or hierarchy — we’re focused on doing what it takes to accomplish our mission.

Check out these videos from our employees to learn more about Working at Neo.

Apply with Us

We believe in equal opportunity, and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check