Work In Tech

Come Build a Better Financial Future for all Canadians

At Neo, we’re building a more rewarding financial experience for all Canadians.

Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.

From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and purpose.

Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada.

• LinkedIn’s Top Startup in Canada for 2022 and 2023
• Top-ranked mobile apps and credit cards
• Canada’s top-rated credit card
• Team of 700+ people
• 1M+ customers in 3 years
• 11K+ retail partners

High Performance at Neo

We recruit, hire, and build our company culture around these attributes:

Teamwork: We trust, respect, encourage, and show up for each other — through good times and hard. We’re on this mission not just for ourselves, but also for the people we work with — and ultimately, for our customers.

Ownership: We all have a stake in Neo’s success — so we go out of our way to do what needs to get done. We hold ourselves accountable to deliver on our commitments — to our customers, to our partners, and to our team. When we fall short, we find a way to do better in the future.

Professional Integrity: We’re asking millions of Canadians to trust us with their hard-earned money — so we hold ourselves (and each other) to the highest standards of integrity.

The role

The Credit Services Manager is a key leadership position within the Credit Services department. This individual will play a pivotal role in maintaining the financial health of the organization by contributing to mitigating and identifying credit risk, optimizing collections processes, and providing essential financial solutions to customers in need with an educational mindset and approach.

What you’ll be doing:

• You lead and inspire the Credit Services team, motivating Specialists to meet performance targets and maintain high-quality service delivery
• You clearly communicate expectations of your team members, and you conduct regular team meetings, one-on-ones, and performance conversations
• You analyze financial data and develop and implement collection strategies to maximize debt recovery while maintaining a customer-centric approach
• You collaborate with senior leadership to prepare reports on collections performance, delinquency trends, and recovery rates
• You’re a point of contact for escalated customer inquiries or complaints related to credit and collections matters
• You manage insolvency cases including bankruptcy filings and debt settlement negotiations, and you collaborate with external agencies to handle legal proceedings and recovery efforts

Who we are looking for:

• You have 5 or more years of experience in credit management, collections, or financial services, with at least 3 years in a managerial or supervisory role
• You’re a subject matter expert. You have a deep understanding of credit laws, regulations, and compliance requirements; and you’re continuously expanding this knowledge by keeping up to date on the market
• Your decisions are driven by data, which means you have a strong understanding of how to use numbers to tell a story
• You’re proficient with financial software tools for data analysis and reporting
• You’re a relationship builder - your experience shows your ability to work cross-functionally and maximize business outcomes through effective and open collaboration
• You handle sensitive situations with the utmost empathy and professionalism
• Your current and previous employers highlight your excellent written and verbal communication skills

Working at Neo

Joining Neo means betting on yourself and discovering your full potential. As individuals and as a team, we continually challenge ourselves and each other to do our best work. We’re making change happen at a rapid pace — providing endless opportunities to sharpen your skills, expand your knowledge, and find new solutions to complex problems. That means rapid career progression and constant learning opportunities.

The people who thrive at Neo are resourceful, relentless, and want to win. We hold ourselves to high standards, because we’re on a mission that matters — to transform financial services for the better. If that’s what you’re looking for, read on.

We trust, respect, and show up for each other. That means truthful conversations, frequent feedback, and working with people who push you to be your best. We’re evolving quickly as an organization, we work together in person, and the pace of progress isn’t for everyone. That’s why we’re looking for change-makers who love a challenge — who would rather blaze a trail through uncertainty than travel a well-paved road.

Our team members earn meaningful equity in the company through stock options — so Neo’s growth benefits everyone who helps make it happen. That also means taking on more responsibility than you may have had at your last job. We don’t get hung up on job titles or hierarchy — we’re focused on doing what it takes to accomplish our mission.

Check out these videos from our employees to learn more about Working at Neo.

Apply with Us

We believe in equal opportunity, and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.