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Director, Enterprise Risk Management

Neo Financial

Neo Financial

Calgary, AB, Canada
Posted on Friday, December 15, 2023

Come Build a Better Financial Future for all Canadians

At Neo, we’re building a more rewarding financial experience for all Canadians.

Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.

From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and purpose.

Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada.

  • LinkedIn’s Top Startup in Canada for 2022 and 2023
  • Top-ranked mobile apps and credit cards
  • Canada’s top-rated credit card
  • Team of 700+ people
  • 1M+ customers in 3 years
  • 11K+ retail partners

High Performance at Neo

We recruit, hire, and build our company culture around these attributes:

Teamwork: We trust, respect, encourage, and show up for each other — through good times and hard. We’re on this mission not just for ourselves, but also for the people we work with — and ultimately, for our customers.

Ownership: We all have a stake in Neo’s success — so we go out of our way to do what needs to get done. We hold ourselves accountable to deliver on our commitments — to our customers, to our partners, and to our team. When we fall short, we find a way to do better in the future.

Professional Integrity: We’re asking millions of Canadians to trust us with their hard-earned money — so we hold ourselves (and each other) to the highest standards of integrity.

The Role:

Our Risk & Compliance team navigates through a fast-paced environment and knows how to switch gears to adapt to any scenario. We strive to make things better, simpler and stronger. Make your mark by addressing the dynamic and ever changing landscape of compliance, alongside some of Canada’s most successful leaders and tech minds.

What you’ll be doing:

  • Stand up and own Neo’s second line of defense enterprise risk management function including setting goals, priorities, and implementing new policies and procedures
  • Liaise with business and product teams on understanding, managing, and responding to risk of all types
  • Work directly with key external partners and regulators on Neo’s enterprise risk management function
  • Leverage risk knowledge and communication skills to progress enterprise and particularly operational risk maturity at Neo, in compliance with changing regulatory requirements and industry best practices.

Who we’re looking for:

  • You bring 5-7 years of experience in compliance and risk management roles within financial services and banking
  • You understand what makes up effective risk management programs and can translate that to team-level adoption and daily operations
  • You can build relationships as well as establish trust and credibility with your colleagues through excellent verbal, written, and interpersonal communication skills
  • You have experience working effectively in a team environment where flexibility, collaboration, and adaptability are critical to success
  • You possess strong organizational and prioritizing skills
  • Expert knowledge of relevant compliance requirements and industry best standards related to risk management for financial services companies (i.e. OSFI Guidelines, Retail Payments Activities Act, Payments Canada requirements, etc.)
  • You have a risk-oriented mindset and can identify and assess risk across a variety of diverse exposures.
  • You are a process oriented person, and strive to always find the most efficient way of doing things
  • You are pragmatic, and seek to find solutions that strike the right balance of risk and cost that integrate in existing ways of working
  • You have entrepreneurial DNA - you're excited to build a business from the ground up, are comfortable making decisions in the face of ambiguity, and aren't discouraged by the inevitable challenges that will arise along the way
  • You take ownership over your work and outcomes
  • You're an effective communicator with strong organizational skills
  • You’re passionate about building world-class products with a world-class team

Working at Neo

Joining Neo means betting on yourself and discovering your full potential. As individuals and as a team, we continually challenge ourselves and each other to do our best work. We’re making change happen at a rapid pace — providing endless opportunities to sharpen your skills, expand your knowledge, and find new solutions to complex problems. That means rapid career progression and constant learning opportunities.

The people who thrive at Neo are resourceful, relentless, and want to win. We hold ourselves to high standards, because we’re on a mission that matters — to transform financial services for the better. If that’s what you’re looking for, read on.

We trust, respect, and show up for each other. That means truthful conversations, frequent feedback, and working with people who push you to be your best. We’re evolving quickly as an organization, we work together in person, and the pace of progress isn’t for everyone. That’s why we’re looking for change-makers who love a challenge — who would rather blaze a trail through uncertainty than travel a well-paved road.

Our team members earn meaningful equity in the company through stock options — so Neo’s growth benefits everyone who helps make it happen. That also means taking on more responsibility than you may have had at your last job. We don’t get hung up on job titles or hierarchy — we’re focused on doing what it takes to accomplish our mission.

Check out these videos from our employees to learn more about Working at Neo.

Apply with Us

We believe in equal opportunity, and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.