Work In Tech

Find your next role at Canada's fastest-growing tech companies

Manager, Payment Operations

Neo Financial

Neo Financial

Posted on Thursday, April 27, 2023

At Neo, we’re reimagining everyday banking from the ground up and shaping the financial future for millions of people in Canada. We’re a tech company consistently pushing for the next best thing, which provides many opportunities to grow and learn personally and professionally. Ready to materialize your passion into a connected purpose? Come join a high-speed startup in a community of high-achieving dreamers and doers, set on innovating the best solutions.

The Role

Neo Financial is looking for a full-time Manager, Payment Operations to join our team in Calgary, AB. As our next Manager, Payment Operations, you will play a key role in leading a payment operations team to operationalize Neo’s payments products. Using your in-depth knowledge and business driven mindset, you will be a key stakeholder in service evolution and delivery for our customers.

What you'll be doing:

  • You build and lead the Payment Operations function in delivering all aspects of business processing, including:
    • Secure processing and delivery of customer payments with external FIs
    • Incident management and impact assessments (i.e. operational losses and process errors) including investigation, mitigation, recovery and reporting/escalation
    • Disputes and chargebacks management
  • You define, document, and implement processes and procedures to enable new product lines in collaboration with cross-functional teams including: Product, Technology, Finance, Customer Experience and Compliance
  • You act as an escalation point for the Customer Experience team to investigate customer issues related to payments
  • You are the subject matter expert for payments operationalization with the responsibility for providing business requirements and ensuring that such requirements comply with regulatory requirements as adopted by Neo.
  • You oversee daily reconciliation and financial reporting for the Payments business, while developing and optimizing the process to increase efficiency.
  • You lead a small team dedicated to ensuring the best outcomes for customers, Neo’s teams, and our partners.

Who we are looking for:

  • You possess a minimum 3 - 5 years of experience building a Payment Operations, Cash Management or Treasury function
  • You have experience in the banking industry, and/or experience with modern BaaS companies (such as Stripe or Plaid) is a strong asset.
  • You are highly organized, and have effective planning and time management skills.
  • You’re a strong problem solver with risk management skills.
  • You take ownership over your work, and you have a passion for building a world class payments process.
  • You understand the impact of payment processes on the experience of Neo’s customers.