Work In Tech

At Neo, we’re disrupting the future of finance. What matters most to us is challenging the status quo and providing a better financial future for all Canadians. We’re working everyday to reinvent the way Canadians spend, save, and grow their money - all together, in one place. We’re creating a seamless digital experience, with the modern day features you’ve come to expect. Our products speak for themselves - the Neo card was voted best cash back card in Canada and the Neo Money account was voted best bank account in Canada.

Backed by world class investors, we’ve raised $299M and are one of a few Canadian tech companies that have reached ‘unicorn’ status - valued over $1B. Check out the full story here.

The Team:

Our Content team sits within our Product Design team. Working closely with Product, Design, UX Research, and Product Marketing to develop in-product communication. With a focus on user experience, your work will champion human-centered practices.

The Role:

As an Intermediate UX Writer, you will create thoughtful and impactful content that facilitates understanding and engagement within our products. Reporting to our Lead of Design Enablement, you will be working with a Senior UX Writer to implement and evolve the content strategy at Neo.

What you'll be doing:

• Collaborate at both strategic and operational levels with Product, Design, and UX Research teams
• Write interface content, microcopy, emails, push notifications, SMS, and other content for the digital product suite to drive action, engagement, and understanding
• Assist in evolving our content guide and strategy
• Develop the UX Writing practice at Neo, building innovative and effective guidelines, best practices, and tools
• Implement long-term strategies that allow content to scale
• Work collaboratively with our Data & Analytics and UX Research teams to shape and validate your work
• Advocate for inclusivity and accessibility, crafting delightful content and experiences for various demographics, reimagining products so that they're effective for a range of audiences
• Collaborate with Product Design, Product Management, Product Marketing, Creative Design & Content, and other stakeholders to bring a sense of delight and purpose to our in-product content
• Work with Legal, Localization, and Support to ensure our products are appropriately and responsibly launched
• Change context quickly and easily, working with various products and teams

Who we're looking for:

• Bachelor's degree or equivalent experience
• 2+ years of Content Design, UX Writing, or related experience writing content for digital products
• A portfolio of samples that demonstrate your skill and efficacy as a writer

What will help you succeed:

• An appetite for problem-solving and prioritization in a rapidly changing environment
• Experience partnering with UX Research and Data & Analytics, using qualitative and quantitative metrics to further the impact of your work and customer and product goals
• Fluency in user experience, heuristics, information architecture, information design, and writing principles
• Background in user experience, product design, copywriting, or content strategy experience in software development or other environments
• A degree in English, Psychology, Design, Linguistics, Human-Computer Interaction, or any area that emphasizes the analysis and use of language or narrative and systematic thinking

About applying with us:

At Neo, you’ll be working with industry-leading technology that changes the way we live and redefines Canada’s financial future. It’s a serious deal, and we’re building a high performance, mission-driven, and fast-paced team that strives to make a difference in every Canadian's life. We value personal growth, autonomy, leadership at all levels, and the ability to learn quickly from mistakes. We’re a team: in it together, always. Join a world class team building truly disruptive technology, right here in the Canadian prairies.

Benefits of working at Neo:

Flexible Compensation Scenarios - the ability to choose your base salary and equity combination

Meaningful Equity - employees are owners.When the company succeeds, you do too

Extended Health Benefits - comprehensive health and dental coverage that starts on day one

Wellness Benefits - complimentary access to Headspace and FitOn Pro subscriptions

Paid Maternity & Parental Leave - company top-up and 100% benefits coverage while you’re away

Modern Office Space - our newly renovated headquarters in Calgary and Winnipeg is prime for collaboration and innovation

Learning Events - all-company huddles, product demo days, guest speakers, and more

Neo Financial is an equal opportunity employer. We are excited to meet with and hire the top talent out there. Successful candidates for this position will be required to undergo a security screening, including a criminal records check and may require a credit check.