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Bilingual Customer Support Representative (French and English)

NDAX

NDAX

Customer Service
Calgary, AB, Canada
Posted on Thursday, January 18, 2024
As one of Canada’s largest and fastest growing cryptocurrency trading platforms, NDAX has set the bar high for the country’s fintech industry and is constantly leading the way in terms of security and innovation. We’re on a mission to empower more Canadians to unlock the full potential of digital finance. To address the various needs in the Canadian cryptocurrency space, NDAX has assembled a multidisciplinary team with diverse backgrounds, including finance, technology, engineering, compliance, marketing, and more.

We're proud to have been recognized as one of Canada’s Best Workplaces by Great Place to Work®.

Are you passionate about cryptocurrency and ready to explain it to anyone, from an expert to a novice? Do you thrive in a fast-paced environment? If yes, we have the job for you!

NDAX is currently looking to hire a Bilingual Customer Support Representative (French and English). As a customer support agent at NDAX, you will become one of the faces and names associated with our brand, so it is vital that you are friendly, understanding, patient, and kind to every NDAX client.

In this position, you will interact with customers to provide information in response to inquiries about products and services; you will also handle and resolve client's questions and complaints. Excellent communication abilities and data entry skills are essential for candidates.

Our clients have different levels of trading experience; there will not be a one-fit-all solution for every customer – being able to understand each customer's needs and meet them at their level is an important skill for any member of our customer support team.

Key Responsibilities

  • Respond to customer service live chats, emails, telephone calls, and voicemails
  • Maintain customer relationships by handling questions and concerns with speed and professionalism
  • Resolve customer complaints, manage database records, draft status reports on customer service issues
  • Provide a great experience and build loyalty with every customer you talk to
  • Stay on top of promotions, product launches, and cryptocurrency trends
  • Create value through superior customer service and expert product knowledge

Requirements

  • Self-motivated with an ability to solve problems on-the-fly
  • Passionate for customer satisfaction with strong interpersonal communication skills
  • An enthusiastic learner with a desire for continual growth
  • Available full-time and have flexible schedules that meet business needs, including morning and evening shifts
  • Fluent in English and French: Proficiency in both English and French is essential for effective communication with our diverse customer base
  • Cryptocurrency Experience or Interest: Previous experience in cryptocurrency-related roles would be a strong asset.

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • Life Insurance
  • Paid Time Off
  • Training & Development Opportunities
  • Bonus – Awards – Gifts
  • Work From Home – Flexible hour
  • Free access to gym (For Calgary based employees only)
  • Free snacks and drinks at the office