Customer Success Manager
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St. John's, NL, Canada
Posted 6+ months ago
Hello. Is it YOU we’re looking for?
Cozy greetings from the Mysa team! We’re a company founded on people-first culture, fuelled by our mission to lead the global shift toward electrification. Through the creation of life-simplifying smart HVAC controls for homes and businesses, we’re helping our customers save energy, money, and the planet we share.
We are looking to fill a Customer Success Manager role for our Customer Support Team.
This role requires the candidate to be located in St John’s, NL, Canada.
At Mysa HQ, we've proven that commercial thermostats aren't just equipment—they're game-changers. Over the past two years, we've transformed thousands of sites, delivering real impact:
2,700+ stores, restaurants & offices connected
15 GWh of electricity saved and growing
30% average HVAC runtime reduction per pilot
12-week average payback for customers
Global brands scaling pilots across their portfolios
Your mission: Take every signed deal, from 50-site pilots to 1,000-site rollouts, and execute flawless deployments that deliver energy savings on time and on budget.
What You'll Actually Do
- Pre-Sales & Technical Validation
- Deployment Planning & Coordination
- Logistics & Installation Management
- Go-Live & Optimization
- Continuous Improvement
-Join discovery calls with Sales to capture site requirements, HVAC configurations, and network constraints.
-Work with our technical support team to validate compatibility and identify potential roadblocks before they become problems.
-Build detailed rollout roadmaps for multi-site customers, managing critical paths, resource allocation, and dependencies.
-Create energy savings forecasts using Mysa modeling tools to support business cases and proposals.
-Leverage digital tools and automation to streamline planning workflows, generate tracking dashboards, and model deployment timelines.
-Own the hardware supply chain from PO to installation—ensure thermostats, sensors, and routers arrive at the right place at the right time.
-Manage third-party contractors with clear scopes of work, digital checklists, and quality assurance processes.
-Use automation tools where possible to support contractor communications, installation documentation, and progress tracking.
-Orchestrate system activation across sites, monitor performance metrics, and troubleshoot issues with our Support team.
-Fine-tune configurations to maximize energy savings from day one.
-Capture installer and customer feedback, track deployment KPIs, and work with Product and Operations teams to optimize processes and reduce costs.
What You Bring – Essential Experience (5–7 years)
- Project or program management across multiple simultaneous projects in technical environments—HVAC, building controls, IoT deployments, telecom, or retail construction
- Working knowledge of HVAC systems and low-voltage electrical work
- Familiarity with automation or productivity tools for workflow efficiency (e.g., project dashboards, custom scripts, or integrations)
- Proficiency with project management tools (Asana, Jira), CRM systems (HubSpot, Salesforce), and advanced spreadsheet modeling
Key Skills:
- Strong organizational and multi-tasking abilities to manage complex, multi-site deployments
- Comfort using digital/automation tools to improve efficiency
- Strong analytical abilities for energy modeling and ROI presentations
- Excellent communication skills for technical contractors and C-suite executives
- Comfort with up to 25% travel for site visits and contractor training
Why This Role Matters:
- Customer Relationships at Scale: You’ll be the trusted partner guiding customers through successful rollouts, ensuring they see value quickly and consistently. Your work will strengthen long-term relationships and drive adoption across portfolios.
- Climate Impact You Can See: Each smooth deployment you lead contributes directly to energy savings and reduced emissions, giving you a tangible role in helping customers meet their sustainability goals.
- Process Innovation: By refining deployment methods and using technology to streamline customer onboarding, you’ll make it easier for businesses to embrace Mysa solutions and unlock long-term success.
What We Offer
-Competitive salary structure
-Annual salary increases
-Employee Stock Option Plan
-Comprehensive Group Health Plan
-Employer-matched RRSPs
-Maternity & Parental Leave Top-Up Program
-Training & Development Allowance Program
-Health & Wellness Allowance Program
-Smart Home Tech Credit & In-Office Tech Allowance
…and more!
Our Hiring Process
-15-30 minute Coffee Chat – informal fit conversation
-45-minute Deep Dive – discuss your project experience and approach
-Case Study (2 hours, your schedule) – plan a deployment for a 120-store chain
-Final Interview – culture fit+ your questions
Ready to Make an Impact?
If leading large-scale energy efficiency deployments while building North America's smartest commercial thermostat network sounds like your next challenge, let's talk.
Apply now to join a team where your project management expertise drives real climate impact—one successful deployment at a time.
This job is no longer accepting applications
See open jobs at Mysa.See open jobs similar to "Customer Success Manager" Work In Tech.
