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Bilingual Customer Service & Template Support Coordinator (French/English)

Mutuo Health Solutions

Mutuo Health Solutions

Customer Service, Operations · Full-time, Contractor
Quebec City, QC, Canada · British Columbia, Canada · Alberta, Canada · Remote
CAD 20-22 / hour
Posted on Jun 23, 2025

Location: Remote (Preference for candidates based in West Coast or Quebec)
Type:  Full-Time at $22/hr

About Us: We are a fast-growing healthtech startup leveraging AI to revolutionize clinical workflows. Our mission is to reduce clinician burnout by automating documentation and enabling patient-centered care. We're looking for a dynamic and bilingual team member to support our clients and assist with system operations.

Key Responsibilities:

  • Customer Support: Provide timely and professional support to English- and French-speaking users via email Intercom and HubSpot. Assist with service requests, troubleshoot issues, and respond to trial expiration and sign-in queries.
  • Template Management:
  • Collaborate on the creation and editing of AI-based clinical documentation templates.
  • Translate and adapt templates for French-speaking users.
  • System Operations & Audit:
  • Reconcile and audit user data across our systems and CRM.
  • Monitor trial usage, sign-in activity, and support workflow triggers.
  • Translations & Content Support: Assist with French translations for templates, customer communications, and marketing/sales tools in HubSpot.
  • Other Tasks: Support operational and customer success projects as needed.

What We’re Looking For:

  • Bilingual: Fluent in French and English (written and verbal)
  • Education: Technical degree or diploma in healthcare, health administration, or related field. Ideal but not required
  • Experience: 1–2 years in healthcare or customer-facing roles.
  • Tech-savvy and comfortable working with tools like Microsoft Office, HubSpot, and Stripe (training will be provided).
  • Strong communication skills and attention to detail.
  • Self-starter who can work independently in a remote setting.
  • Interest in social media and startup culture is an asset.

Bonus Skills (Nice to Have):

  • Experience working in a startup or tech environment
  • Familiarity with clinical workflows or digital health documentation
  • Graphic design or basic content editing for social media

Why Join Us?

  • Be part of a mission-driven team shaping the future of healthcare.
  • Flexible remote work environment with growth opportunities.
  • A collaborative team that values learning, innovation, and autonomy.
Mutuo Health Solutions is an equal opportunity employer.

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