Location: Remote (Preference for candidates based in West Coast or Quebec)
Type:  Full-Time at $22/hr

About Us: We are a fast-growing healthtech startup leveraging AI to revolutionize clinical workflows. Our mission is to reduce clinician burnout by automating documentation and enabling patient-centered care. We're looking for a dynamic and bilingual team member to support our clients and assist with system operations.

Key Responsibilities:

• Customer Support: Provide timely and professional support to English- and French-speaking users via email Intercom and HubSpot. Assist with service requests, troubleshoot issues, and respond to trial expiration and sign-in queries.
• Template Management:
• Collaborate on the creation and editing of AI-based clinical documentation templates.
• Translate and adapt templates for French-speaking users.
• System Operations & Audit:
• Reconcile and audit user data across our systems and CRM.
• Monitor trial usage, sign-in activity, and support workflow triggers.
• Translations & Content Support: Assist with French translations for templates, customer communications, and marketing/sales tools in HubSpot.
• Other Tasks: Support operational and customer success projects as needed.

What We’re Looking For:

• Bilingual: Fluent in French and English (written and verbal)
• Education: Technical degree or diploma in healthcare, health administration, or related field. Ideal but not required
• Experience: 1–2 years in healthcare or customer-facing roles.
• Tech-savvy and comfortable working with tools like Microsoft Office, HubSpot, and Stripe (training will be provided).
• Strong communication skills and attention to detail.
• Self-starter who can work independently in a remote setting.
• Interest in social media and startup culture is an asset.

Bonus Skills (Nice to Have):

• Experience working in a startup or tech environment
• Familiarity with clinical workflows or digital health documentation
• Graphic design or basic content editing for social media

Why Join Us?

• Be part of a mission-driven team shaping the future of healthcare.
• Flexible remote work environment with growth opportunities.
• A collaborative team that values learning, innovation, and autonomy.