Bilingual Customer Service & Template Support Coordinator (French/English)
Mutuo Health Solutions
Customer Service, Operations · Full-time, Contractor
Quebec City, QC, Canada · British Columbia, Canada · Alberta, Canada · Remote
CAD 20-22 / hour
Posted on Jun 23, 2025
Location: Remote (Preference for candidates based in West Coast or Quebec)
Type: Full-Time at $22/hr
About Us: We are a fast-growing healthtech startup leveraging AI to revolutionize clinical workflows. Our mission is to reduce clinician burnout by automating documentation and enabling patient-centered care. We're looking for a dynamic and bilingual team member to support our clients and assist with system operations.
Key Responsibilities:
- Customer Support: Provide timely and professional support to English- and French-speaking users via email Intercom and HubSpot. Assist with service requests, troubleshoot issues, and respond to trial expiration and sign-in queries.
- Template Management:
- Collaborate on the creation and editing of AI-based clinical documentation templates.
- Translate and adapt templates for French-speaking users.
- System Operations & Audit:
- Reconcile and audit user data across our systems and CRM.
- Monitor trial usage, sign-in activity, and support workflow triggers.
- Translations & Content Support: Assist with French translations for templates, customer communications, and marketing/sales tools in HubSpot.
- Other Tasks: Support operational and customer success projects as needed.
What We’re Looking For:
- Bilingual: Fluent in French and English (written and verbal)
- Education: Technical degree or diploma in healthcare, health administration, or related field. Ideal but not required
- Experience: 1–2 years in healthcare or customer-facing roles.
- Tech-savvy and comfortable working with tools like Microsoft Office, HubSpot, and Stripe (training will be provided).
- Strong communication skills and attention to detail.
- Self-starter who can work independently in a remote setting.
- Interest in social media and startup culture is an asset.
Bonus Skills (Nice to Have):
- Experience working in a startup or tech environment
- Familiarity with clinical workflows or digital health documentation
- Graphic design or basic content editing for social media
Why Join Us?
- Be part of a mission-driven team shaping the future of healthcare.
- Flexible remote work environment with growth opportunities.
- A collaborative team that values learning, innovation, and autonomy.
Mutuo Health Solutions is an equal opportunity employer.