Customer Success Manager
Motion
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Canada
Posted on Jul 6, 2025
Customer Success Manager
Canada • United States
Customer Success
Remote
Full-time
Motion is creating the command center for creative strategists: an AI-driven analytics and intelligence platform that bridges the gap between performance marketers and creative teams, helping them uncover what's working, what's not, and ultimately ship more winning ads across platforms like YouTube, LinkedIn, Meta, and TikTok.
Today, Motion is trusted by some of the world’s top e-commerce and direct-to-consumer brands and agencies (including Vuori, True Classic, The Farmer’s Dog, and HexClad) and has analyzed over $14 billion in media spend. When leading brands want to understand their creative performance, they turn to us.
We're growing fast (3x year-over-year), our product is sticky, and with a recent $30M Series B raise, we're just getting started. We're building the future of creative intelligence and are looking for talented people to help us get there! 🚀
About the Customer Success Manager role + team 🔍
You will be directly responsible for educating our clients (agencies and DTC brands) on creative strategy and how to operationalize their workflow to fill the current gap between performance and creative teams using Motion. They’re already feeling the pain, and this problem is a top priority for them. By gaining a deep understanding of media buying and creative production you will help teams see how the Motion platform is the answer to the workflow challenges they are experiencing. Your work will have a direct impact on our growth.
We have a team of 9 right now, made up of our Head of CS, CSMs (5), Platform Experts, and Customer Marketing. You will report our CS Team Lead, Ale, whose superpowers are leading by example by being wildly curious (never shying away from asking a question), caring deeply (not just saying it, but showing it), and constantly trying to improve processes.
What you'll be achieving 🏆
Developing an onboarding curriculum for your clients and bring it to life in engaging sessions. You’ll help clients build a report structure that meets their needs using Motion and then host sessions with their teams to make sure everyone knows how to use the reports. Our current session mix consists of large-group Motion walkthroughs/educational talks, small group working sessions, naming convention brainstorms and 1:1 working sessions.
- After onboarding, you’ll continue to build relationships with clients to ensure they are up to date on new features, breakthroughs in creative strategy processes, and ensure they find continued value in the app.
- Understand our clients’ team dynamics knowing when to loop in relevant stakeholders for training and conversations.
- Contribute to internal and external content as a thought leader.
Key Expectations as a CSM at Motion 🗝️
- We always champion our clients. When speaking about them internally we speak of them respectfully and always want to understand their perspective. We are their advocates.
- Responsiveness sets us apart. We get back to people fast. Ideally emails are responded to within 2 hours and follow ups are sent by EOD at the latest. We move quickly with deliverables and report builds. Momentum is everything.
- We are casual and friendly with our clients. They should feel like they are talking to a trusted colleague. No professional masking here!
- Have an ownership mindset. If a client is in your book, you should have context on them and where they’re at.
- Goal/Pain first. Anchor every action to a goal / pain.
- Authority posture. We are their creative strategy partners & support handles troubleshooting.
- No demo without goals identified. Every call should have it’s discovery.
Our ideal fit brings ✨
- A resourceful, self-starting attitude, paired with endless curiosity and a genuine excitement to learn and teach.
- 2–3 years of experience in account management, client management, or customer success
- Strong public speaking, presentation, and relationship-building abilities.
- Exceptional organization and ambition
- Bonus points for:
- Media buying/performance marketing experience, particularly in paid social (e.g., Meta, TikTok, Youtube), in roles such as Growth Marketing Creative Strategist, Performance Marketing Manager, or Paid Social Specialist.
- An understanding of the importance of creative in the paid media landscape
- Experience in the hospitality industry
What you'll love about Motion 💜
- Competitive compensation, including equity for all employees, health benefits from day one, a monthly health & lifestyle stipend to support your well-being, 20 days of PTO, and a $1,500 work-from-home stipend.
- Fully remote team with incredible offsites and retreats to build camaraderie. Our last company retreat was a week-long stay at Lake Muskoka
- We've found product-market fit but we're still so early that you will have massive impact
- Our team is very ambitious, super capable, and low on egos
- Our customers are some of the leading brands and agencies in D2C e-commerce
- Our founding team has built successful companies before and we know exactly what it takes to win
- We want Motion's impact in the "creative-tech" industry to be up there with the Webflows, Canvas, and Figmas of the world
A note on location: We're looking to hire someone based in Canada or the United States, but are open to exceptional candidates in other locations. If this position excites you and you believe you'd be a strong fit, we encourage you to apply!
Req ID: R24
This job is no longer accepting applications
See open jobs at Motion.See open jobs similar to "Customer Success Manager" Work In Tech.
