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Customer Support Representative



Customer Service
Posted on Tuesday, March 12, 2024

Full Time Customer Support Representative - Ottawa West


The user support team at Mopify supports both customers and service providers via phone, chat, SMS and email.

Located in our Ottawa office, you’ll learn to master our internal systems and make sure operations ticks-along smoothly as the company continues along its path of rapid growth.

This is a full-time position based out of our offices in Ottawa West. We also offer an extensive benefits package, as well as other perks such as a fully-stocked kitchen.


Please apply if you:

  • Have a track record of success in a fast-paced customer-facing role
  • Are a people person --> you love helping others and get satisfaction from it
  • Have great communication skills. You can explain complex concepts in a clear and concise way.
  • Have the aptitude to learn quickly, think on your feet, and come up with solutions to problems that get thrown your way.
  • Possess the tenacity to see your tasks through to completion.
  • Are dependable and adaptable.
  • Are detail-oriented.
  • Have the ability to multi-task and stay calm under pressure.
  • Are willing to work some evening and weekend shifts.


  • Have experience providing customer support with tools such as live chat, SMS, and an email ticketing/queueing system.
  • Speak additional languages.
  • Are entrepreneurial-minded and love new technologies.

How to Apply

Please send resumé and cover letter to

Please make the email subject line "Mopify Customer Service Representative", address your cover letter to Patrick, and mention your favourite TV show or book.

Click to start application