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Customer Success Manager - Texas



Customer Service, Sales & Business Development
Posted on Monday, June 17, 2024

Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world. With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States. For more information, visit

Position Summary

Reporting to the Director, Solutions Engineering, The Senior Field Solutions Engineer - Focus Accounts (SE) is a technical industry expert that has extensive knowledge in one or more of cloud/edge based technologies, Telecommunications, V2X, tolling, transportation engineering, emergency response or transit solutions. The SE supports the Senior Director, Focus Accounts to build account based strategies and continuously maximizes the effectiveness of the sales approach with well designed solution designs. SE collaborates with the Director, Customer Experience to ensure products and outcomes are delivered to the customer as expected and most efficiently. Through direct relationships with internal product teams and senior leadership, the SE will provide ongoing support to road map development that achieve outcomes that can be replicated in other Accounts and Territories.

Key Accountabilities

  • Establishing a customized scalable, holistic city platform vision:
    • The SE develops a deep understanding of the target agency’s goals and initiatives as it pertains to Transportation Engineering, Emergency Vehicle Response, V2X and Transit operations. The SE is expected to co-develop a technical vision that achieves progression on each of these initiative areas producing measurable outcomes. The SE is expected to be able to present an executive overview of each agency and the progress on each of their vision goals. Effectively establishing measurable outcomes which allows the sales team to engage in growth activities.
  • Actively participate in Product Review and Priority decisions:
    • As a customer-facing industry expert, it is crucial that the needs of the focus accounts are well structured and articulated into internal teams to drive product decisions and outcomes. It is important that the SE holds a strong relationship with key decision makers within the targeted agency to fully understand the needs and the workflows and how the integrated ecosystem and create, replace, or improve existing agency workflows.
  • Technical consultancy/ Supporting the sales process:
    • The SE is responsible for learning and understanding the current technical capabilities/systems/tools within the account ecosystem, and identifying and documenting the gaps that exist between the current state and the customer's desired state. This creates a plan of action/recommendations for the agency to successfully move from current state to desired outcome state with support and input from Miovision Teams and Miovision's partners. Document product/feature needs for product design prioritization.
  • Solution scoping and design:
    • The SE would support solution design, technical documentation and the implementation plan of current desired integrations as set in the account plan. As the account evolves, the SE would continuously build on possible integration opportunities and scope out any future integrations with the Miovision products and 3rd party systems. Establish a framework for necessary contributions from various departments and facilitate their collaboration. The SE is expected to document and report on all strategic initiatives within the focus accounts and their execution strategy. The SE is expected to monitor and report on progress and implementation of initiatives.
  • PoCs, Pilots and Product Demonstrations:
    • The SE would design and manage all product demonstrations in the focus accounts, highlighting the value of all software and applications. The SE would also manage all PoC installations and proof of value demonstration.
  • Product approval and specification process:
    • In many new accounts, it's common for an agency to request a product approval evaluation that establishes a clear product validation and updated specification. The SE is expected to lead this process with the agency and ensure successful completion.
  • Product adoption and utilization:
    • The SE will collaborate with the Director, Customer experience and assigned personnel to ensure continuous progress on customer implementations, customer onboardings and product utilization.
  • Proof of Value Documentation:
    • The SE will support follow-on “proof of value” presentations demonstrating Agency ROI. The SE will collaborate with the customer experience team to derive value statements via agency data and presentation ongoing outcomes. This allows the customer to be confident in their use of the product but also for the sales team to leverage as a sales tool.
  • Bachelor’s degree or recognized equivalency or achievement of recognized professional level
  • 8+ years of technical experience; must understand network products
  • Experience in establishing a technical vision within business operations
  • Ability to travel internationally, providing on-site consulting work to clients
  • Ability to manage multiple projects utilizing strong planning and organizational skills
  • Experience working in a multi-faceted, complex partner-driven sales environment; experience with partner program and associated models/strategies is a plus
  • Ability to maintain strong relationships with key internal and external stakeholders
Perks and Benefits
  • Comprehensive health benefits starting on day one
  • RRSP Matching Plan
  • Mio-Days: We extend all three-day weekends to four-days and provide a Holiday Shutdown in December
  • Virtual Healthcare Service providing employees and their families access to healthcare providers 24/7
  • Internet subsidy and a remote work allowance
  • Enhanced paternity and maternity leaves
  • Unlimited vacation policy
  • Virtual fitness classes

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs.

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