Quality Assurance Operations Team Lead
Mejuri
Quality Assurance Operations Team Lead
We are seeking an experienced and detail-oriented Jewelry QA Team Lead to oversee and guide the Quality Assurance (QA) team in ensuring that all jewelry products meet the highest standards of quality and craftsmanship. This role will involve managing QA processes, conducting inspections, troubleshooting quality issues, and implementing best practices to ensure product consistency and customer satisfaction. The ideal candidate will have strong leadership skills, an eye for detail, and a deep understanding of jewelry manufacturing processes.
What you'll do
- Oversee Returns QA team in their daily tasks, distributing work evenly to each member and assist where required
- Support team with verifying quality of products and independently identifying product defects and discrepancies
- Lead, mentor, and motivate the QA team, providing guidance and support in all aspects of the quality control process
- Develop and implement training programs to enhance team performance.
- Supervise the inspection of jewelry for defects, including visual, dimensional, and functional tests, ensuring adherence to Mejuri quality standards and brand specifications.
- Work closely with the Quality Assurance team to analyse defect type trends and report for further product quality inspection
- Conduct regular audits to ensure product quality consistency is aligned as per Mejuri quality regulations and standards
- Build weekly and monthly defect type reports
- Work with the outbound team to audit packaging standards and report discrepancies
- Provide training and/or coaching as needed to Returns QA Associates
- Observes and support all safety guidelines and requirements
- Travel to Toronto for regular QC training and advanced learning opportunities
Key Performance Indicators:
Product Defect Rate
What you'll bring to the team
- Bachelor’s degree in a relevant field (e.g., Jewelry Design, Materials Science, or Engineering) or equivalent experience in jewelry manufacturing and quality assurance.
- Minimum 5 years of experience in Quality Assurance or quality control in the jewelry industry, with at least 2 years in a leadership or supervisory role
- Strong knowledge of jewelry production processes, materials, and standards.Familiarity with industry certifications and standards, such as ISO 9001, GIA, or other jewelry quality frameworks
- Strong leadership and team management abilities.Excellent attention to detail and analytical skills.Effective communication and interpersonal skills.Proficient in QA tools, software, and reporting systems.Problem-solving skills and the ability to make decisions under pressure
- Experience with CAD systems or jewelry design software is considered an asset
- Knowledge of advanced testing techniques and equipment for jewelry quality inspection.
- A minimum of three weeks vacation, plus personal days and three religious observance days.
- Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
- Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
- Semi-annual performance reviews.
- A generous product discount!
Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.
Our values are:
FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly
RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes
CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions
EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example
JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable
HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment
CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress
DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated