- Interact with customers and drive the business through delivering sales, and outstanding clienteling.
- Take ownership of sales results; focusing on KPI’s such as Average Order Value, Conversion %, and revenue to target.
- Connect with our customers and genuinely listen to help find the best items for them.
- Support a memorable and customized customer service experience that focuses on building relationships through the connection and relation of the Mejuri Brand Values.
- Assist in efficiently checking out customers accurately and promptly.
- Help make informed suggestions that affect the service, and productivity of the selling floor.
- Lead a memorable and exceptional customer service experience that focuses on building relationships through the Mejuri brand story.
- Stay informed and knowledgeable of all Mejuri products and latest launches, keeping the team informed as well.
- Execute tasks and assist in keeping the store clean and organized.
- Ensure all customers are presented with their products and thanked as the final step of the customer journey
- Support with the day-to-day maintenance of visual displays and product.
- Report any damaged display product or tools to the Visual Lead.
- Provide feedback to Visual Lead relating to gaps and opportunities.
- Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems, processes) - communicate with HQ where appropriate.
- Minimize and mitigate shrink by using loss-prevention techniques.
- Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we exceed expectations with each interaction.
- Support monthly inventory counts including preparation, execution, and verification.
What you'll bring to the team:
- Experience with clienteling, building and maintaining strong relationships with customers.
- Innovative thinker with a passion for styling and catering to customers on a personal level.
- Pays attention to customer feedback, trends and shares insights with management
- Great attention to detail, and highly organized.
- Strong sense of initiative, self-motivated and goal-oriented.
- Ability to work well under pressure and deadlines with excellent problem solving skills.
- A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees)
- Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
- Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
- Semi-annual performance reviews.
- Internal coaching department and learning and development to support career growth and plans for everyone.
- A generous product discount!
Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.
Our values are:
FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly
RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes
CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions
EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example
JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable
HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment
CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress
DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated