Client Success Coordinator (Health Systems Partnerships)
Maple
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See open jobs at Maple.See open jobs similar to "Client Success Coordinator (Health Systems Partnerships)" Work In Tech.Sales & Business Development, Customer Service
Toronto, ON, Canada
Posted 6+ months ago
ABOUT MAPLE
Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, nurse practitioners and other types of health providers.
We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.
We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.
THE POSITION
We’re hiring a Client Success Coordinator to join our Health System Partnerships (HSP) team—a group focused on scaling access to healthcare through partnerships with hospitals, long-term care homes, and government agencies.
In this role, you’ll be the operational engine behind client programs that help deliver more seamless, reliable care experiences for patients and providers alike. You’ll own the day-to-day coordination that helps programs run smoothly—from organizing client workflows and managing data in Salesforce to preparing reports and ensuring communications are clear and timely. You’ll be trusted to keep key details on track, flag issues before they escalate, and contribute to high-impact projects that expand care delivery across the country.
This role is designed for someone who brings structure to ambiguity, thrives in a fast-moving environment, and is motivated by doing great work that matters. It’s also a strong entry point into a growing team with opportunities to deepen your skills in client success, program operations, and public-sector healthcare delivery.
YOUR IMPACT
- Own the details that keep HSP programs running, keeping internal tools, trackers, and systems accurate and up to date.
- Deliver polished, on-time reports and documentation that support client engagement and transparency.
- Proactively coordinate client meetings, follow-ups, and communication touchpoints with professionalism and care.
- Triage issues across internal and external teams, helping to resolve them quickly or route them to the right person.
- Champion process improvements by identifying gaps and helping build more scalable workflows.
- Maintain Salesforce records to ensure client data, contacts, and milestones are organized and current.
- Contribute to a positive and high-performing team culture by supporting cross-functional initiatives and knowledge sharing.
- Help our clients—and the patients they serve—feel supported, informed, and confident in their experience with Maple.
- Bachelor’s degree in Business, Communications, Healthcare, or a related field
- 2+ years of administrative or coordination experience in a client- or customer-facing environment
- Detail-oriented with a track record of delivering high-quality, accurate work at pace
- Excellent verbal and written communicator—you keep people informed and interactions seamless
- Tech-savvy and confident navigating tools like Google Workspace (Gmail, Docs, Sheets) and CRMs (Salesforce is a strong asset)
- Self-starter who takes initiative and follows through—you anticipate what needs to be done and make it happen
- Organized, dependable, and calm under pressure—you bring order to complexity and make it look easy
- Team-first mindset—collaborative, curious, and always willing to support or ask questions to move work forward
- Motivated by purpose—you’re excited to be part of a team working to improve healthcare access for Canadians
12 – 18 MONTH DELIVERABLES
In your first 90 days, you’ll build a strong foundation in Maple’s tools, systems, and client programs. You’ll take ownership of key administrative workflows, build trust with internal and external stakeholders, and quickly become a dependable partner on day-to-day HSP operations. Your impact will be felt through the consistency, clarity, and structure you bring to every task.
Over the following 12 to 18 months, you’ll become a subject matter expert on HSP eligibility and program administration, helping to strengthen our operational model and raise the bar on how we support client delivery. You’ll play an active role in shaping how our team works—bringing forward ideas, driving process improvements, and contributing to initiatives that scale our partnerships and impact.
CANDIDATE PROFILE
Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know.
OUR CORE VALUES
- We are a team: We’re team Maple. We’re better together. We support each other, face challenges collectively, and are united in a belief that we can make a positive difference in healthcare, as one.
- We can do big things: We’re bold. We know that if we push the boundaries, and inspire each other to dream bigger and think differently, we will realize our incredibly ambitious goals.
- We celebrate wins and own mistakes: We empower each other to own our contributions. We celebrate and learn from our achievements, and we recognize and learn from our mistakes.
- We get better every day: We never settle. We’re always learning and improving, always seeking feedback, and we tackle challenges with a belief that better is always possible—in ourselves, our processes, our products and our services.
- We’re all the way in: We’re fully committed. We strive for excellence, are driven by our purpose, and we act with urgency to fulfill it every day.
- Competitive benefits package: health, dental, counselling, and life insurance coverage to care for you and your loved ones.
- Health spending account: extra funds for wellness essentials like eyeglasses, therapy, and more.
- Wellness budget: recharge with activities that fuel your well-being—fitness classes, mindfulness tools, and beyond.
- Maple access: virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultations.
- Paid health Days: 10 extra days for when life happens—rest, appointments, or caregiving included.
- Destination5: work internationally in eligible countries for up to 5 days per year.
- Retirement savings plan: invest in your future with our group retirement savings plan.
- Branch out budget: $1,000 annually to pursue professional development and fuel your growth.
- Job type: Full-time
- Hiring manager: Manager, Client Success | Health Systems Partnerships
- Location: Hybrid, 225 Richmond St W #201, Toronto, ON M5V 1W2
- Start date: May/June 2025
- Vacation: 3 weeks
WORKING AT MAPLE
We want you to love working at Maple—feeling challenged, supported, and cared for. Just as we strive to grow and improve, we encourage you to embrace the same mindset as you work toward your personal best. Together, we can learn, develop, and power the future of healthcare. At Maple, your success is our success.
We care about your health and well-being. Here’s how we’ve got you covered:
OTHER
Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.
This job is no longer accepting applications
See open jobs at Maple.See open jobs similar to "Client Success Coordinator (Health Systems Partnerships)" Work In Tech.
