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Director of Product & Technology



IT, Product
Vancouver, BC, Canada
Posted on Saturday, April 27, 2024

About the Company

Makeship exists to empower influencers, creators, and brands of all sizes to develop and launch limited-edition products that matter to their fans. Leveraging our design, manufacturing, and marketing expertise, we work with our partners to bring their products to life through our community-powered crowd-funding platform. Each product is given a window of 21 days to be funded by the community before we produce and ship to fans worldwide. We put our brand behind every product and guarantee quality and ethical sourcing. We're profitable, have grown the team from 2 to 70 people in 4 years, and we’re growing at an average annual growth rate of 200%+.

About the Role

As a member of the Tech team, you’ll play a huge role in shaping our culture, our process, and the future of Makeship. Every day, you’ll collaborate learn more about the content creation space, and watch your work make an impact (on the company and their community!). We want this to be the best work experience of your life, so we’ll pay you well, offer great benefits, invest deeply in your growth, and welcome you with our branded swag.

What We Are Looking For

We are seeking a skilled and experienced Director of Product & Technology to oversee and advance the technology infrastructure that supports our comprehensive e-commerce platform. We are looking for an exceptional leader with a strong background in project management, information systems oversight, and product management. As a Director of Product & Technology, you'll use your extensive understanding of technology and product management principles to work directly with the C-level suite to drive the strategic direction of our platform. You will also be joining one of Canada's fastest-growing start-up companies!

This is a remote position for anywhere in Canada, and the selected candidate will be required to travel for work from time to time.

Your Key Responsibilities

  • Management and Direction of:
    • Business Operations
    • Engineering
    • Data & Analytics
    • Product
  • Product Strategy and Roadmap Development:
    • Developing and executing platform strategy
      • Product-led growth and scalability
      • Improved client experience
      • Internal efficiency and reliability
      • Metrics, measurement, and reporting
    • Develop and maintain a product roadmap aligned with company goals and market trends
    • Setting objectives and KPIs for the department in alignment with company goals
  • Project Management:
    • Lead cross-functional teams in the successful execution of product development projects
    • Define project scope, goals, and deliverables, ensuring alignment with business objectives
    • Utilise project management methodologies and tools to track progress and mitigate risks
    • Overseeing projects throughout the life cycle to ensure impact and timely execution
  • Leadership and Team Management:
    • Provide leadership, mentorship, and guidance to the tech team, helping them grow both personally and professionally
    • Foster a collaborative and innovative work environment, encouraging creativity and accountability
    • Design and manage hiring processes for new roles
  • Technology Oversight:
    • Oversee the design, development, and implementation of IT and information systems
    • Ensure the scalability, reliability, and security of our e-commerce platform
    • Improve client experience, internal efficiency and reliability
    • Stay current in your knowledge of emerging technologies and industry best practices, advising on potential opportunities and risks
  • Stakeholder Communication:
    • Communicate product plans, progress, and challenges to key stakeholders, including executives and cross-functional teams
    • Solicit feedback from internal and external stakeholders to continuously improve our products and services

    What You Bring

    • 6+ years of experience in product management and business operations, managing teams of 5+
    • 2+ years leading eCommerce products and experiences
    • Proficiency in product strategy and management, as well as project management
    • An agile, hands-on leadership style for building a winning team culture
    • A data-driven mindset: analyzing business questions, defining success metrics
    • Ability to communicate business vision, strategy, and tactics to team members at all levels of the organization
    • Ability to manage daily operations of a complex business with digital and physical products, whilst simultaneously leading the planning and execution of innovative projects

    Benefits & Perks

    • Work remotely anywhere in Canada and/or access any of our hubs
    • In-office and on-location events
    • Extended health and dental coverage from day 1
    • 5 weeks of paid vacation (including paid time off on your birthday)
    • 1 week of paid time off during the holidays
    • Monthly phone allowance
    • $400 home office setup allowance
    • Maternity and parental leave top-up program
    • Education Assistance Program
    • Employee referral program
    • Relocation allowance if relocating to Vancouver, BC

    Salary Band: $140-160k CAD per annum plus incentives between 35-45k for total cash compensation between 165-200k. Individual salaries will be dependent on unique skills, experience and qualifications.

    At Makeship we are committed to fostering an environment that welcomes people of all backgrounds, experiences, and identities. We are passionate about building an equitable and inclusive culture for our unique and diverse team of employees which makes us Makeship. As an equal opportunity employer, we value and embrace everyone's opinions and differences, and actively seek new Makeshippers who will work respectfully with our team, propelling our company and the community forward. If there are any accommodations we can provide to make your interview experience more accessible and inclusive, please let us know in your application.