Work In Tech

Join MakerKids!

Are you an entrepreneurially driven, highly organized leader with strong customer service skills and a business mindset? MakerKids is seeking a motivated Location Manager to help expand MakerKids, starting with opening a new location in Mississauga. This role is a great opportunity to apply your business expertise in a dynamic, purpose-driven environment. A passion for STEM, education, and computer science is a bonus.

About MakerKids

MakerKids runs award-winning STEM programs for kids in Coding, Robotics, and Minecraft. Our mission is to empower the next generation of makers through fun, educational, and hands-on programs. Featured in Wired, CTV, the Globe and Mail, and more, we’re pioneers in helping kids build real-world skills, confidence, and friendships through technology.

Role Overview

As the Location Manager, you’ll be responsible for leading and supporting daily operations, with a focus on staff management, scheduling, hiring, location operations, and customer experience. You’ll help build a great team culture, ensure smooth program delivery, and act as a key player in driving the success of our programs.

Hours and Structure:

• 35 hours / week
  • On-site: 30 hours/week, Monday–Friday, 1–7 PM
  • Virtual: 5 hours/week, available for on-call support or project work as needed
• In person summer schedule adjusts to align with camp hours
• Main location: Mississauga (Planned Opening Date: October 1 subject to change)

Responsibilities

Staff Management

• Recruit, train, and support a team of instructors.
• Provide guidance during challenging classroom situations.
• Conduct staff performance reviews and give regular feedback.
• Communicate policy updates and team best practices.
• Manage scheduling and step in to teach beginner-level classes when needed.

Operations

• Monitor and adjust class schedules to maximize enrollment and ensure appropriate staffing.
• Manage client bookings and follow-ups.
• Handle routine billing, payments, cancellations, and discounts.
• Coordinate events such as birthday parties, field trips, camps, and special programs.
• Maintain location logistics, inventory, and compliance with safety protocols.
• Troubleshoot basic technical issues.

Customer Relations

• Respond to customer inquiries via email and phone
• Manage inbox with a goal of maintaining “inbox zero.”
• Support class registration, student log-ins, and follow-ups.
• Engage with families before and after classes to build strong relationships.
• Maintain a warm, professional, and positive atmosphere at all times.

Sales, B2B & Marketing Support

• Assist with basic website updates and digital marketing tasks.
• Help with outreach to partners and local businesses.
• Support creation of promotional content.
• Support email campaigns and analytics tracking.

Location Expansion Support

• Set up new locations and coordinate logistics, vendors, and tech readiness.
• Lead local marketing efforts and build partnerships with schools and organizations.

What We’re Looking For:

• 5 years working experience in team leadership, operations, or education management.
• Excellent organizational and communication skills.
• A proactive and supportive management style.
• Customer-focused mindset with a friendly, professional approach.
• Ability to multitask and manage competing priorities.
• Desire to grow in a role.
• Comfortable with light tech troubleshooting (e.g., printers, software logins).
• Basic knowledge in STEM education or is keen to learn our curriculum.
  
  

Specific Certifications/Qualifications:

• Must be able to work at multiple MakerKids locations including Bloor and Leaside locations as needed.
• Valid Standard First Aid & CPR Level C (or willing to obtain).
• Willing to undergo a Vulnerable Sector Check annually.

Why MakerKids?

This is a fantastic opportunity to:

• Join a growing, values-driven organization
• Gain experience in management and entrepreneurship
• Make a meaningful impact on children’s learning and development
• Be part of a fun, positive, and collaborative team culture

Application Deadline August 15th