Sales Coordinator
Magnet Forensics
Administration, Sales & Business Development
Waterloo, ON, Canada
Posted on Thursday, March 28, 2024
Who We Are; What We Do; Where we’re Going
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets and other IoT related devices. We are continually innovating so that our customers can deploy advanced and effective tools to protect their companies, communities, and countries.
Grayshift and Magnet Forensics have come together as one organization to accelerate innovation and transform digital investigations for our customers. We’re pleased to share that the combined organization is operating as Magnet Forensics.
The combination of mobile, cloud and computer forensics expertise under the Magnet Forensics name underscores our dedication to providing comprehensive, end-to-end DFIR solutions. This includes our commitment to helping with access to modern digital devices lawfully with our renowned product suite. And, our focus on innovating for the DFIR community, along with our shared mission, continues to be the top priority.
Where we are today, is not where we will be tomorrow.
Your Role
We are looking for an experienced and well-organized Sales Coordinator to provide the necessary support to our sales team. The successful candidate will be driven, put the customer first and is a “people person” who derives their energy from creating successful relationships.
What You Will Accomplish
· Provide day-to-day support to our sales workforce with activities such as opportunity workflows and troubleshooting errors in the sales process.
· Encourage and support the accuracy of various records in Salesforce.com.
· Liaise with Business Systems in logging incidents and problem resolution as well as participate in testing activities required to release changes to production.
· Collaborate with Order Operations to expedite opportunities through to closed-won and order fulfillment.
· Optimize the sales process by identifying opportunities for improvement and recommending change.
· Liaise with cross-functional teams to support deal requirements across region and ensure positive customer experience through all steps of the customer journey.
· Partner with the Regional Revenue Operations Managers to understand the needs of sales leaders and their teams and provide support where needed.
What We Are Looking For
We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have ‘been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us.
There are a few must haves, but we will keep that list short:
· Excellent communication skills, and the ability to work with and support a diverse team.
· Ability to independently manage deadlines and handle multiple competing priorities.
· Strong analytical skills, including various techniques in data analysis and report development across a variety of tools, such as MS Excel.
· Experience with Salesforce.com, and other sales tool platforms.
The Most Important Thing
We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:
CARE – We care about each other and our mission to make a difference in the world.
OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.
DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.
EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.
We’re committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.
Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.
We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. If you require accommodation, please let our talent team know, or you can email aoda@magnetforensics.com.
All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.