Operations Coordinator
Magnet Forensics
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See open jobs at Magnet Forensics.See open jobs similar to "Operations Coordinator" Work In Tech.Administration, Operations
Waterloo, ON, Canada
Posted on Wednesday, March 6, 2024
Who We Are; What We Do; Where we’re Going
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets and other IoT related devices. We are continually innovating so that our customers can deploy advanced and effective tools to protect their companies, communities, and countries.
Grayshift and Magnet Forensics have come together as one organization to accelerate innovation and transform digital investigations for our customers. We’re pleased to share that the combined organization is operating as Magnet Forensics.
The combination of mobile, cloud and computer forensics expertise under the Magnet Forensics name underscores our dedication to providing comprehensive, end-to-end DFIR solutions. This includes our commitment to helping with access to modern digital devices lawfully with our renowned product suite. And, our focus on innovating for the DFIR community, along with our shared mission, continues to be the top priority.
Your Team
The Magnet Forensics Order Operations team plays a critical role at Magnet, ensuring our customers receive their products in a timely and accurate manner. This team is a highly motivated, detail oriented group who focus on continual improvement and upping their game to delight our customers and internal stakeholders.
A quote from your leader:
“The Operations Coordinator is responsible for the end of sale cycle within the organization. In this role you will maintain salesforce contract data, fulfil licenses, invoice customers, ship products to external Customers and work with the internal teams to meet Customer needs and ensure contractual compliance.”
What You Will Accomplish
- Analyze and fulfill customer orders and requests within SLAs and provide timely and excellent customer service
- Create accurate Order Contracts
- Create Accounts within Invoicing Portals
- Create software licenses within various systems
- Create and maintain reports through Salesforce.com
- Create and maintain workflow process documents and videos
- Manage the team’s inventory requirements
- Invoice clients and prepare reports as needed
- Respond to customer emails regarding license and fulfillment inquires
- Work with Marketing to create order materials
- Perform clerical duties such as maintaining financial filing and record systems
- Assisting the sales team with customer issues, orders, and sales requirements
- Assist the finance team, as required, for example Prepare and match credit memo’s
- Assist with completing Vendor Forms
What We Are Looking For
- We’re looking for someone who checks off most, but not all, of the boxes. It’s more important to us to find a candidate who can display indicators of success through skills they have developed and experience they have been a part of, than to find folks who have “been there, done that”. We want to be a part of your development journey, and we’ll learn as much from you as you learn from us.
- There are a couple must haves, but we will keep that list short:
- 2+ years of experience successfully working within order fulfillment processing
- Experience working with Salesforce
- Excellent attention to detail, strong organizational and teamwork skills and a demonstrated ability to solve problems in order to meet KPI’s
- Ability to successfully achieve results through independent actions with minimal supervision, while also maintaining a strong collaborative approach with your amazing team!
The Most Important Thing
- We’re looking for candidates that can provide examples of how they have demonstrated Magnet InteGRITy in their previous experiences:
- Greater Good – We think beyond our own interests and strive to improve communities around the world. This demonstrates our passion for making a difference in the world.
- Respect – We hold ourselves accountable through transparent sharing of information and we have faith in each other’s abilities
- Innovation – We lead the industry in excellence and reliability while keeping the user experience simple and relevant. We are not afraid to push the boundaries to stay ahead of our competitors.
- Teamwork – We collaborate internally and externally, while caring about each other and listening to our customers.
We’re committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.
Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.
We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. If you require accommodation, please let our talent team know, or you can email aoda@magnetforensics.com.
This job is no longer accepting applications
See open jobs at Magnet Forensics.See open jobs similar to "Operations Coordinator" Work In Tech.