We’re here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We’ve seen a lot of change over the past 30 years—but we’ve been here to support real estate from day one.

With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other’s individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.

JOB SUMMARY

Lone Wolf is looking for an IT Support Associate to assist with Desktop Support for our four offices.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

Support all aspects of office technology.
Monitor, troubleshoot and maintain all end user computing technologies including, but not limited to, desktops, laptops, docks, monitors, printers, LAN, phones, conference devices, mobile devices, WAP and related Operating Systems and software.
Uphold and implement security standards in compliance with IT Security department.
Determines and resolves PC software problems and provides technical support of PC software including interfacing with technical support staff from various software and hardware vendors.
Installs and configures PC software such as Windows operating system, Microsoft Office, VPN software, etc.
Maintains inventory of PC hardware, PC software, and printers.
Maintains knowledge of current PC hardware, PC software, and network capabilities.
Support users by writing and maintaining documentation that help to answer questions and resolve problems.
Assist Management in gathering information and creating processes, procedures, and policies.
Gather information for status reports on progress of projects, open items, and issues.
Manage small to medium projects as needed.
Must have effective verbal communication skills to handle Help Desk activities.
Must be able to maintain strict security for all User profiles and passwords created.
Perform other related duties as assigned or required.
Handle AD account creations/deletions.

QUALIFICATIONS:

Experience with Office 365
EDUCATION: Associate or bachelor’s degree preferred but not required
Experience installing, configuring, and supporting Windows operating system required.
Experience administratively supporting Microsoft Windows (Desktop and Server)
Experience with Microsoft Office suite (Outlook, Visio, Excel, and etc.)
Experience with network switching technology (VLAN, TCP/IP, DHCP, and etc.)
Experience building and configuring desktop and laptop PCs in a Windows environment required.
Demonstrable experience in the identification, description, analysis, and solution of system
related software problems and a sound understanding of system hardware functionality.
Experience in systems analysis and design is desired.

KNOWLEDGE/SKILLS/ABILITIES:

Practical knowledge of ITIL best practice process framework for IT Operations is desired.
Good interpersonal skills are required.
Enthusiastic about technology
Strong customer service skills
Able to work quickly and effectively under pressure and to efficiently handle multiple priorities
simultaneously
Ability to be on call
Ability to work after normal business hours as needed

Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.

Lone Wolf Real Estate Technologies, Inc. is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.

This job is no longer accepting applications

See open jobs at Lone Wolf Technologies.See open jobs similar to "IT Support Associate" Work In Tech.

See more open positions at Lone Wolf Technologies

Privacy policy Cookie policy