LoginRadius stands at the forefront of innovation with our cutting-edge Customer Identity and Access Management (CIAM) platform. Our mission is to revolutionize the way businesses manage customer identities, offering streamlined registration and robust identity management solutions. We empower enterprises to deliver seamless, secure, and compliant customer experiences, driving engagement and loyalty. Join us as we push the boundaries of what’s possible in identity management.

Role Overview:

As the Director of Customer Implementation at LoginRadius, you will play a pivotal role in leading the team responsible for delivering successful, end-to-end customer onboarding and implementation of the company’s identity management solutions. This position requires both technical and leadership skills, as it involves managing the overall customer experience from the initial setup to the final deployment of services.

Requirements

Key Responsibilities:

Understand customer requirements and execute the delivery of POCs for customers with complex use cases.
Evaluate integration opportunities from a technical perspective and recommend solutions.
Assist application teams through the SDLC process (including requirements gathering, configuration, and testing) to integrate applications with LoginRadius.
Participate in efforts to develop departmental strategies.
Create documentation and procedures as required as part of the delivery effort for the LoginRadius solution.
Provide training to customer IT teams on best practices.
Be a subject matter expert for LoginRadius Services and CIAM.
Design, implement, and manage LoginRadius CIAM deployments for customers.
Identify, track, and resolve technical issues.
Lead, mentor, and manage the technical support team, fostering a culture of excellence, continuous improvement, and professional development.
Oversee the delivery of high-quality technical support to customers, ensuring timely and effective resolution of technical issues and inquiries.
Build and maintain strong relationships with customers, understanding their needs and ensuring their satisfaction with our technical support services.
Monitor key performance indicators (KPIs) for the technical support team, analyze data to identify trends and areas for improvement, and ensure targets are met.
Work closely with cross-functional teams, including Product, Engineering, and Sales, to ensure seamless communication and coordination in addressing customer needs.
Oversee the creation and maintenance of technical documentation, knowledge bases, and support resources to assist the technical support team and customers.
Collect and analyze customer feedback to identify areas for improvement and drive initiatives to enhance the customer support experience.

Required Qualifications:

5+ years of experience working with Client Implementations, including, Experience in the installation, integration, and deployment of Technical SaaS solutions in client environments.
Work experience with one of the following programming languages: NodeJS, Golang, Java, PHP, JavaScript.
Experience supporting projects through the full system development life cycle.
Technical architecture experience integrating identity management, access management, and access governance software into clients' infrastructure and applications.
Knowledge and experience implementing standard protocols is a plus(e.g., OAuth2, OIDC, SAML).
Familiarity with regulatory requirements and standards related to IAM, such as GDPR or CCPA, is a plus.

Benefits

Competitive Package
Tax-Friendly CTC Structure
Opportunities for professional development and growth
Dynamic and collaborative work environment
Certification Policy - Our focus is learning and skill development
Health Insurance
Accidental Insurance

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