Work In Tech

About Lendesk

We’re a financial technology company on a mission to make the mortgage experience easy, accessible and transparent. Our flagship product is an advanced digital mortgage origination platform that connects borrowers, brokers and lenders. We’re a fast-growing team of 50+ employees, composed of innovative and engaged individuals working collaboratively to deliver a unique digital home buying experience. We are a remote-first company with team members across Canada with a concentration in Vancouver, B.C.

What We Offer

In addition to the exciting work, we have great group of diverse people, and a fun and supportive culture. We offer an extensive benefits and perks package, here are just a few:

• Competitive salaries
• Remote work. Work from where you are in Canada
• Comprehensive benefit plan including dental, medical, parental leave + maternity top up options
• Volunteer and wellness initiatives
• Budget to improve your home office set-up
• Flexible work hours
• The latest in hardware and software tools
• Professional development and mentorship opportunities
• Stock purchase program in our parent company (“NYSE:RKT”)

The Role

We are looking for an experienced Senior Product Manager to lead a team responsible for one of our business critical products. In addition to driving adoption and retention through a high quality user experience for our customers, you’ll assess a wide range of feedback and recommend problem spaces or focus areas for the team to work on that are impactful for both our customers and our business.

As a Senior Product Manager at Lendesk, you’ll define and collaborate the strategy and roadmap for the product and communicate the product strategy to various stakeholders, from initial planning and prioritization through to execution. You approach product development with a holistic, end-to-end perspective. You are data-savvy, and can deliver exceptional user experiences and drive business results.

You thrive on cross-functional collaboration and are excited to partner with engineering, design, marketing, sales, customer success, and the rest of our amazing Product team.

As a seasoned professional in Product Management, a Senior PM also helps increase the effectiveness of the Product Management department and supports and mentors other team members.

What you’ll be doing:

• Define the strategy and roadmap for the product and communicate this to stakeholders
• Analyze data and research-driven insights to discover, assess and recommend opportunities
• Lead a cross-functional product development team to ship products and features that are valuable and usable to customers, feasible for engineering and viable for the business.
• Collaborate with sales, marketing, finance and operations to drive go-to-market strategy
• Increase the effectiveness of the Product Management department by identifying and improving processes and mentoring other PMs
• Develop and maintain deep expertise of the Canadian mortgage industry, industry trends, and the competitive landscape as it pertains to the product

What you’ll bring to the team:

• 5+ years experience as a Product Manager
• You’re a strategic thinker—analytical, detail-oriented, and results-driven with excellent problem-solving skills and take pride in your work.
• You’re passionate about solving problems for customers and have the ability to define compelling products and roadmaps that address those customer needs.
• You’re motivated to take initiative and bring clarity to complex or ambiguous situations. You are able to translate uncertainty and ambiguity into clear, crisp plans.
• You can develop and share a clear product perspective, while collaborating with others to align and execute on a shared vision.
• You have a proven ability to work across multiple teams including engineering, design, marketing, sales, and customer success to ensure a world-class customer experience.
• You have strong communication and collaboration. You co-create with teammates to deliver high-quality results. You speak and write with clarity.
• You’re experienced in working effectively with stakeholders and balancing inputs and needs from the organization, while showing a high degree of accountability.
• You have the business acumen required to evaluate business opportunities and own go-to-market strategy.
• A bachelor’s degree or equivalent experience is a plus; an MBA is a bonus but not required.
• Experience with SaaS products, FinTech, or the mortgage industry is a bonus

Lendesk is committed to offering competitive salaries to all our team members. This role has a salary range of $95,000-$154,000 which accounts for the skills you’ll bring to the team, the impact you’ll have on the business, and the growth you’ll experience in the role. Throughout your time at Lendesk we’ll continue to have conversations about your career development and you’ll have the opportunity to build an amazing career with us.