Manager, Revenue Operations
Leap Tools
Operations
Canada · Remote
- Manage end-to-end revenue team operations process in all markets, ensuring the best possible user experience for internal stakeholders
- Discover and drive performance improvement across multiple revenue (sales, customer success, marketing) platforms, tools and processes with a goal of maximizing efficiency and effectiveness within the business
- Work with cross-functional teams, and support Salesforce across all Lines of Businesses, to drive Salesforce changes to workflows, objects and fields, business rules, and business process flows to enhance the business while implementing best practices on the application
- Maintain the functional areas of CRM (Salesforce) data management including Accounts, Opportunities, Quotes, Dashboards & Reports
- Deliver effective enablement, communication, training and support to facilitate strong adoption and ongoing Salesforce user acceptance
- Deploy Quota / Target allocation & assignments
- Provide prompt and complete resolution to technical challenges and business issues by triaging support requests & administrative needs of users
- Manage key initiatives relevant to new customer acquisition, sales productivity and the coordination between Sales, Marketing and Customer Success
- Work alongside the engineering team to build reliable data models to support a flexible and in hyper-growth analytical structure
- Collaborate with internal stakeholders and conduct regular discovery interviews to understand and solve complex sales issues, while breaking down larger challenges into actionable and measurable projects
- Enable revenue leaders with robust reporting and dashboards to drive performance management and target setting
- Help deliver key insights that drive strategic decision-making within the revenue teams
- Directly manage Sales Ops Administrator and future RevOps team hires
- Be a champion and own the entire tech stack within sales operations including Salesforce, Catalyst, Gong, Mixmax, LinkedIn Sales Navigator, Dialpad, and others
- 3+ years of technical experience in Sales Operations in a fast-paced, high-growth environment
- 5+ years admin experience with Salesforce and/or Hubspot
- Exceptional ability to manage internal client relationships, leveraging strong consultative skills
- Creative problem solver with a strong work ethic and the ability to work independently or in a fast-paced team environment
- Experience working directly with sales and client success management teams.
- High sense of urgency with excellent organizational and time management skills
- Advanced level in Excel (models, analytics, pivot tables, advanced functions, charts, graphs, etc.)
- Ability to manage multiple projects simultaneously and pay close attention to detail while adhering to strict deadlines
- Experience with MixMax, Dialpad, and Sales Navigator tools are considered an asset
- Excellent communication and presentation skills
- We're a remote-first company that encourages our employees to work from where they're most productive.
- We work in tight-knit teams to cultivate an ownership mentality.
- We cherish curiosity and an obsession for details because we know these details are invaluable over the long run.
- We're hyper-focused on our achievements and our ability to execute our promises. We act with urgency.
- Work anywhere in the world for up to 3 months!
- We value families, by offering a parental leave program
- We offer a work-from-home stipend
- Your birthday (and our company's birthday) is a day off!
