Vice President, Executive Journey Product Owner, Claims Journey, TD Insurance
Layer 6 AI
Work Location:
Toronto, Ontario, CanadaHours:
37.5Line of Business:
Enterprise Enabling FunctionsPay Details:
$185,000 - $275,000 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
As the Vice President, Executive Journey Product Owner (EJPO) of the Claims Journey, you will be accountable for the end‑to‑end strategy, execution, and value delivery of the Journey. You will lead the evolution of the strategic vision, own and maintain the product roadmaps, shape business cases, and oversee financial stewardship. The Claims Journey strategy centers on delivering legendary customer experiences that are simple, intuitive, and digitally enabled — while driving improvements in efficiency, productivity, risk management, and overall business performance.
The EJPO provides leadership to multiple Product Group Owners and Product Owners, ensuring alignment across product backlogs and maximizing value delivery. You will champion opportunities to improve both the product and the delivery process, while fostering a high‑performing, collaborative environment rooted in Agile principles of transparency, adaptability, and continuous learning. You will work closely with stakeholders across Journeys, Platforms, and Practices to enable cohesive, customer‑focused execution.
Job Description
Lead and execute the strategic vision for the Claims Journey across all product groups and pods, ensuring alignment with enterprise priorities and delivering on TDI’s Investor Day commitments related to modernization, digital transformation, operational simplification, and customer experience improvement.
Set the end-to-end Journey strategy, product roadmap, and transformation priorities by analyzing customer needs, regulatory requirements, operational realities, and emerging industry and technology trends. toend Journey strategy, product roadmap, and transformation priorities by analyzing customer needs, regulatory requirements, operational realities, and emerging industry and technology trends.
Drive enterprise value by monitoring customer feedback, operational outcomes, and OKR performance, adjusting priorities and strategies as needed to maximize impact and deliver against annual and multiyear transformation commitments.
Provide strategic direction for team backlogs by refining priorities, removing blockers, enabling autonomous decision-making, and ensuring a consistent flow of high value work across all delivery teams. making, and ensuring a consistent flow of highvalue work across all delivery teams.
Leverage enterprise insights, analytics, and innovation to embed digital, automation, and AI enabled capabilities across the Claims lifecycle, informing technology investment decisions and accelerating transformation outcomes. enabled capabilities across the Claims lifecycle, informing technology investment decisions and accelerating transformation outcomes.
Collaborate across functions to manage dependencies, integrate feedback, and maintain alignment across Journeys, Platforms, and Operations while retaining ownership of the end-to-end Claims Journey. toend Claims Journey.
Partner with senior leadership to develop and deliver multiyear business and operating plans that support enterprise transformation, resource optimization, operational scale, and delivery excellence.
Plan, execute, and evolve strategic initiatives using performance metrics and insights to drive clarity, communicate progress, and adapt tactics in response to risks, opportunities, and shifting enterprise priorities.
Oversee program level performance and delivery across the Claims portfolio by managing enterprise dependencies, operational impacts, risks, and delivery milestones. level performance and delivery across the Claims portfolio by managing enterprise dependencies, operational impacts, risks, and delivery milestones.
Identify and lead opportunities to enhance customer experience, operational performance, digital adoption, automation, and risk management, guiding teams through execution of improvement strategies.
Maintain strong governance and control practices across the Claims ecosystem by proactively identifying risks, escalating complex issues, and ensuring alignment with enterprise risk appetite and regulatory expectations.
Lead a large and highly complex Product Family in a multifaceted, regulated environment, ensuring operational resilience, compliance, and consistent delivery of enterprise commitments across all Claims lines of business.
Develop and mentor Product Group Owners, Product Owners, and Journey Specialists, fostering a culture of empowerment, strategic thinking, customer obsession, innovation, and continuous improvement.
Act as a strategic partner to senior leadership by providing insights and thought leadership on portfolio strategy, operational effectiveness, regulatory considerations, digital adoption, and emerging trends influencing Claims transformation.
Drive operational efficiencies, modernization, and intelligent automation across Claims processes by collaborating with enterprise partners to streamline workflows, strengthen controls, and enhance colleague experience.
Facilitate executive level strategic discussions and contribute high impact insights, frameworks, and long-term roadmaps that support enterprise planning and Claims modernization priorities. level strategic discussions and contribute highimpact insights, frameworks, and longterm roadmaps that support enterprise planning and Claims modernization priorities.
Set clear operational direction for Claims Journey teams and collaborate with stakeholders across Journeys and Platforms to deliver integrated customer and colleague outcomes while advancing transformation commitments.
Lead long-term planning for the functional area to ensure sustained value, digital modernization, regulatory compliance, and improved customer experience aligned to enterprise and Investor Day priorities.term planning for the functional area to ensure sustained value, digital modernization, regulatory compliance, and improved customer experience aligned to enterprise and Investor Day priorities.
Qualifications & Experience
Undergraduate degree and/or recognized product management certification required
Graduate degree (e.g., MBA, Master’s in Technology, Data, or related field) preferred
15+ years of progressive experience in product management, digital transformation, or enterprise level delivery leadership, preferably within complex, regulated industries level delivery leadership, preferably within complex, regulated industries
10+ years of Product Owner, Product Manager, or Agile delivery experience, demonstrating success leading complex portfolios and multiteam delivery environments
Proven experience leading largescale digital modernization, automation, or AI enabled transformation programs scale digital modernization, automation, or AIenabled transformation programs
Deep familiarity with modern product delivery practices including agile product management, customer centric design, iterative delivery, and continuous value measurement centric design, iterative delivery, and continuous value measurement
Demonstrated expertise applying data, analytics, and machine learning/AI concepts to improve customer experience, operational efficiency, or decisioning
Experience working with or delivering capabilities using AI/ML models, agentic AI, automation platforms, or intelligent workflow technologies
Strong technical acumen with the ability to translate business problems into technology requirements in partnership with Engineering, Data, and Architecture teams
Certified Scrum Product Owner (CSPO) or equivalent certification an asset
Scaled Agile Framework (SAFe) certifications or experience operating in a scaled agile environment considered an asset
Experience navigating complex regulatory, operational, or risk intensive environments and implementing compliant digital solutions intensive environments and implementing compliant digital solutions
Strong stakeholder management, influencing, and communication skills, with experience engaging executive level audiences
~ A preferred candidate has been identified ~
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
