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Manager, IT Infrastructure Services



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IT, Other Engineering
Colombo, Sri Lanka
Posted on Wednesday, November 29, 2023
Job Title: Manager, IT Infrastructure Services

Location: Columbo, Sri Lanka

Position Type: Full-time

About Us:

Kognitiv is a leading loyalty technology company committed to delivering reliable and efficient IT infrastructure services to support our operations. We are seeking a skilled and experienced Team Manager for our IT Infrastructure Services team to oversee and optimize our end-user IT infrastructure operations.

Job Summary:

As the Team Manager for IT Infrastructure Services, you will play a pivotal role in leading a team of IT professionals responsible for managing, maintaining, and enhancing our end-user IT infrastructure. Your primary focus will be to ensure the stability, security, and performance of our infrastructure while delivering exceptional support to our clients and internal stakeholders.

Key Responsibilities:

Team Leadership: Lead, mentor, and manage a team of IT infrastructure professionals. Provide guidance, set goals, and conduct performance evaluations.

  • Scheduling: Ensure team resources scheduling maintained for both business day and after hours support coverage of incidents, changes, and maintenance as required.

Service Delivery & Incident Management: Ensure that IT infrastructure services are delivered according to agreed-upon service level agreements (SLAs)

  • Manage and allocate resources effectively, optimizing infrastructure utilization while minimizing downtime and disruptions.
  • Ensure team resources scheduling maintained for both business day and after hours support coverage of incidents, changes, and maintenance as required.
  • Lead the resolution of critical incidents and problems, coordinating with the team to minimize the impact on business operations.

Infrastructure Management: Oversee the day-to-day management and maintenance of the company's end-user IT infrastructure, including laptops, Exchange, SharePoint / OneDrive, Intune, networking, and security.

  • Implement and enforce security policies, procedures, and best practices to protect the company's infrastructure and data. Ensure compliance with relevant regulations and audit requirements.
  • Maintain a deep understanding of the company's IT infrastructure and industry best practices. Stay up to date with emerging technologies and trends.
  • Change Management: Oversee infrastructure changes, ensuring proper testing, documentation, and execution with minimal service disruptions.
  • Develop and maintain documentation relating to Infrastructure Services, including updates of Knowledge Base (KB) articles as well as training of IT Infrastructure Team members and Service Desk staff as required.
  • Capacity Planning: Monitor and plan for future infrastructure needs, anticipating growth and scalability requirements.
  • Responsible for ensuing provisioned assets are tracked in the Configuration Management Database (CMDB) and ensure information is up-to-date, accurate, and auditable.

Vendor Management: Collaborate with vendors and third-party service providers to ensure efficient and cost-effective service delivery.


  • Bachelor's degree in Information Technology or Computer Science (or equivalent prior work experience) and at least 8 years experience (3 years in a team leadership role).
  • Expert level proficiency with Microsoft O365, Azure, Windows, cloud technology.
  • Proven experience in IT infrastructure management.
  • Proven experience in leading a team.
  • Strong technical knowledge of IT infrastructure components, including servers, networks, storage, and virtualization.
  • Understanding of cybersecurity best practices and compliance requirements.
  • ITIL or other IT service management certification is a plus.


  • Excellent communication and problem-solving skills.
  • Strong problem-solving abilities.
  • Well organized
  • Ability to work with minimal supervision

If you are an experienced IT infrastructure professional with a track record of leading successful teams and maintaining secure and reliable infrastructure services, we encourage you to apply for the Team Manager - IT Infrastructure Services position at Kognitiv. Join us in our mission to deliver top-tier IT infrastructure services and help shape the future of our organization.

This job is no longer accepting applications

See open jobs at Kognitiv.