Work In Tech

Please note: Our NA business operates on Central time but we are open to candidates in east coast time zones as long as you are able and comfortable to work around Central times now and again!
About the opportunity:
We are excited to be looking for a Manager – Application Management Services, to join our high performing team! Reporting to the Regional Director Application Management Services, this role will be a key member of the team and will support both the embedded services that come with a subscription to the Kognitiv technology platform and/or client contracted support that is in addition to the embedded services.
The primary objectives and measurement of success for your role will be the successful configuration of the Kognitiv technology platform, performing as a subject matter expert for more junior resources, the management of other resources as a manager or as a lead on client/project and the successful support of clients and client requests on an ongoing basis.
Responsibilities include (but are not limited to):
Project Delivery & Satisfaction

• Perform the initial configuration of the technology as defined by the solution architects.
• Testing of configuration
• Perform the transition of clients from initial configuration to ongoing delivery support.
• QA final implementation prior to go-Live.
• Provide timely resolution of issues
• Understand and follow end to end support processes as required.
• Coordinate and deliver projects
• Assist in quarterly and annual meetings with clients to discuss the performance of services, value delivered and future plans/recommendations.
• Support and contribute to the improvement of implementation and operational processes.
• Focus on documentation and peer user instruction.
  

Platform Related Service Tasks

• Named representative for escalated configuration issues
• Develop and deliver operational reports
• Assist broader business and business development function as a Kognitiv technology SME.
• Kognitiv technology platform optimisation in line with internal or client programs
• Client guidance and configuration support
• Platform configuration knowledge and expertise
• Quality Assurance
• Periodic platform reviews
  

Subject Matter Expertise

• PaaS software optimisation in line with client program (new and current clients)
• Client guidance and tactical promotion guidance
• Platform configuration (at segment level) by client
• Quality Assurance
• Periodic platform reviews
  

General

• Other duties as reasonably directed
• Adhere to all Kognitiv policies
• Take all reasonable care to ensure that your actions or omissions do not impact on the health and safety of yourself and others in the workplace
• Recognise the dignity and respect of every team member and actively contribute and maintain a work environment which is free from harassment, sexual harassment and discrimination.
  

Who are you?
To be successful in this role you will be a data driven team player who thrives in a fast paced, international environment.
Your curiosity drives you to find and optimize solutions and your computer literacy is off the charts!

• Bachelor degree and or related work experience is required.
• 3+ years of related technical and configuration experience.
• 3+ years of project/account management
• Experience in a technology driven business including consulting, SaaS, PaaS and other software technology driven businesses.
• Demonstrated ability to successfully implement medium scale regional projects with multiple vendors, multiple client contacts and multiple clients/Partners
• Bilingual (English/Spanish) language is preferred
  

We are a passionate, innovative organization with just over 500 team members globally and we are looking for exceptional people to come and join us. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team. If you like the sound of us and the role: get in touch!
Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided on the basis of qualifications, merit, fit and business need. We always welcome international candidates to apply providing they are eligible to work and live in the US.