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Director, Professional Services

Kobalt

Kobalt

Sales & Business Development
Vancouver, BC, Canada
Posted on Tuesday, June 18, 2024

At Kobalt.io, our mission is to solve cyber security for SMBs at scale. We believe small businesses are the engine behind innovation and growth. Understanding the challenges that our customers have enables us to design and refine scalable cybersecurity services that support a secure path to growth. This is reflected in everything we do from the programs we build, to the partnerships we have developed with companies such as Vanta, Prescient, and Sumo Logic.

We are seeking an experienced and results-driven leader to transform our rapidly growing professional services team into a best-in-class global operation. The Professional Services Director is responsible for scaling the professional services team from a leading national player to dominant global leader. This includes building reliable, repeatable delivery models, a scalable team, successfully executing new service additions and differentiated services models, and ensuring high NPS scores and client retention (NRR) while maintaining a target margin of 50% or better.

Responsibilities:

  • Leadership and Management: Provide strategic direction and leadership to the Professional Services team. Responsibility for management of personnel including but not limited to targets, team utilization, performance management, growth and development, employee relations, recruitment, and administration.
  • Client Engagement: Oversee the delivery of professional services to ensure customer satisfaction and successful project outcomes. Act as the senior point of contact for key clients and stakeholders.
  • Service Focus: Ensure the efficient and effective delivery of services, including implementation, consulting, and support. Develop and maintain high standards of service quality. Support sales efforts with expertise and resources as needed.
  • Financial Management: Manage the financial performance of the Professional Services team, including forecasting, resource allocation, utilization and reporting.
  • Resource Management: Ensure efficient capacity management (planning and control of resources) while achieving the margin and revenue targets for the Professional Services team. Management of external resources including negotiating rates, statements of work, monthly billing, ensuring working to budget, etc.
  • Process Improvement: Continuously evaluate and improve service delivery processes, methodologies, and tools. Implement best practices to enhance efficiency and effectiveness. Identify opportunities to improve service offerings based on customer feedback, team feedback, etc.
  • Collaboration: Work closely with other departments to ensure alignment and collaboration across the organization.

Qualifications:

  • 5+ years of experience leading professional services teams
  • Proven track record of success in scaling teams from $5M - $25M
  • Proven track record of success in managing organizations of 50+ employees
  • Strong management and leadership skills and ability to attract, retain, motivate, develop, and mentor high performing teams
  • Proven track record of managing large teams and delivering complex projects on time and within budget.
  • Ability to plan and manage successful projects, understand available resources, establish timelines and budgets, and assign tasks and areas of responsibility
  • Excellent independent decision-making, analysis, and problem-solving skills
  • Understand and act on financial information that contributes to business profitability
  • Demonstrated understanding of service delivery methodologies, tools, and best practices
  • Outstanding verbal and written communication skills and ability to resolve disputes effectively
  • Ability to prioritize and manage various responsibilities simultaneously
  • Experience with cybersecurity, governance, risk and compliance, privacy, penetration testing, cloud security or other information security fields is a benefit

    As a member of Kobalt Security, you can expect:

    • Competitive compensation and stock options to reward the value you bring to Kobalt.
    • Medical, dental, and optical benefits to prioritize you and your family’s well-being
    • Paid time off to rest and reset.
    • Flexible work arrangements.
    • Engaging and fun team events to foster strong work culture and interpersonal connections.
    • An inclusive work culture that welcomes and celebrates diverse perspectives and opinions.

    If you are ready for a new challenge and want to join a growing team, this is your opportunity. Kobalt is a rapidly growing cyber security services and technology firm focused on addressing the needs of small and mid-sized businesses. Founded in November 2018, Kobalt has been recognized as an emerging company on the Ready to Rocket Emerging ICT list, 2020 Startups to Watch by Techcouver, and has worked with over 250 companies addressing cyber security challenges since inception. Kobalt.io is an equal opportunity employer looking for team members who have a real passion for security. We welcome you and celebrate differences in race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Does this sound like the right opportunity for you to leverage your expertise?

    We want to hear from you – apply today with your resume!