IT Support (Senior/ Team Lead)
Knoldus Inc.
IT, Customer Service
Ho Chi Minh City, Vietnam
Posted on Oct 15, 2024
Job Description
- Interact with customers (internal/external) and stakeholders, provide recommendations and inputs when needed.
- Support the end users to troubleshoot the IT-related issues on their computers, including hardware, OS and applications and simple network configurations
- Ensure the team to log and follow up with other IT teams to support calls and tickets until resolve.
- Provide guidance to users on internal systems, software and applications.
- Deploy/install, maintain, upgrade IT equipment and standard applications.
- Perform diagnostic tests, modify or repair computer hardware, including PC, printer, data projector and peripherals.
- Perform other tasks assigned by line manager.
- Monitor, analyze and improve the supporting service, SLA, Ticket Management Process.
Qualifications
- Good English communications
- Has 3+ years’ experience in HelpDesk/ Support
- Has the ability to lead technical approaches is a plus
- Has experience in team management is a plus
- Bachelor or equivalent degree in computer science
- Passionate of learning, sense of urgency, and detailed
- Time management skills
- Ability to work independently
- Have the sense of critical thinking
- Passion, Adaptive and Enthusiasm.