Brand Representative
Knix Wear
Operations
New York, NY, USA
Posted on Sep 3, 2025
Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career!
Knix is not just an underwear company - we’re a movement transforming how people feel in their own skin. We’re bold, unapologetic, and deeply committed to making everybody feel comfortable and confident. With a fast-growing retail footprint across Canada and the U.S., we’re looking for a passionate Brand Rep to join our New York City team.
As a Brand Rep, you’ll be the face of Knix in-store, delivering unforgettable customer experiences, driving sales, and representing the values of our community. If you thrive in a people-first, customer-obsessed environment and want to grow with a brand that’s changing the game, Knix is for you.
In this role, you’ll create a welcoming and inclusive store environment where customers feel seen, heard, and celebrated. Reporting to the Retail Operations team, you’ll bring Knix’s mission to life through genuine connections, strong product knowledge, and consistent operational excellence.
About You:
- Customer-Obsessed: You love helping people feel confident in their own skin and know how to deliver a seamless, memorable shopping experience.
- Results-Oriented: You understand sales goals and are motivated to contribute to team performance through personal results. You show up ready to deliver.
- Collaborative: You’re a team player who communicates openly, shares ideas, and contributes to a supportive work culture.
- Adaptable: You’re comfortable in a fast-paced retail environment, flexible with change, and quick to problem-solve.
- Authentic: You embody Knix’s values of inclusion, innovation, and empowerment.
The Opportunity:
- Deliver outstanding customer experiences by providing personalized, inclusive, and knowledgeable service. Guide each customer through fit and product education to ensure they feel comfortable and confident, while building lasting relationships through attentive listening and tailored solutions.
- Drive sales and results by contributing to daily, weekly, and monthly targets. Increase conversion, add-on sales, and average transaction value through meaningful customer interactions, while sharing feedback to enhance products and the in-store experience.
- Ensure operational excellence by upholding store standards in cleanliness, visual merchandising, and inventory management. Accurately support stock replenishment, fitting room operations, and cash handling, while following all company policies to maintain safety, efficiency, and consistency.
- Be a true Knix ambassador by representing the brand with pride, authenticity, and enthusiasm. Support grassroots marketing and community engagement initiatives, while embodying Knix’s mission to make people feel unstoppable in their own skin.
- Train and empower store teams by delivering engaging product knowledge sessions, teaching Knix’s sales model, and reinforcing customer service standards to ensure a consistent, elevated brand experience across all locations.
Qualifications:
- 2-4 years of retail or customer-facing experience, ideally in apparel, lifestyle, or customer-centric environments.
- Store Manager experience desired but not required.
- Strong communication and interpersonal skills with a genuine love of people.A track record of delivering and achieving sales results and KPI performance.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
- Passion for Knix’s mission and a desire to grow with the company.
Performance Indicators:
- Sales contributions (conversion, average order value, individual sales/business unit success).
- Customer satisfaction scores and feedback.
- Operational excellence in merchandising, replenishment, and policy adherence.
- Training effectiveness, including store team knowledge of products, adoption of Knix’s sales model, and consistency in customer service standards. Team collaboration, reliability, and positive cultural impact in-store.
How we Hire
Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.