Knix is a direct to consumer intimate apparel brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest growing companies in Canada and globally recognized as an innovator within the apparel space.

We are continuing to grow our Retail business here at Knix! With 15 stores across North America, roughly 500 employees projected to be in our Retail business by the end of 2023, and the ambition to open many more in the future, we are looking for a strong & dynamic People Operations (HR) Business Partner, Retail to help support our growth journey in this channel.

As a People Operations (HR) Business Partner for Retail, you will work closely with business leaders to develop and execute HR strategies focused on employee relations, organizational effectiveness and performance management. Working alongside a talented People Team, you will have autonomy over your retail portfolio. You will be responsible for partnering and coaching Retail Leaders (Regional Managers, Store Managers, Assistant Store Managers etc) on key HR initiatives. The successful candidate will have an exciting opportunity to foster a positive retail environment that helps promote the inclusivity and success of Knix.

About You:

You are a hands-on HR professional who builds strong relationships and collaborates with your client group to ensure the business's overall success.
You have a passion for retail and understand that solid employee relations, coaching and development of leaders drive company success in this channel.
You have a people-first mindset with a focus on creating positive employee experiences and an inclusive culture for everyone.
You are a strategic leader who understands business operations and has experience in program delivery to support building for scale across multiple regions.
You thrive in dynamic environments and can work with a sense of urgency & moving targets while providing results that meet the ever-changing needs of the business to support our people best.
You can consult and build strong relationships with employees at all levels of the organization & use your expertise to influence key stakeholders.
You are a collaborative team player with critical thinking and problem-solving skills and a people-first perspective.

About the Role:

Conducts weekly and monthly meetings with key stakeholders, building strong relationships with Store Managers, Regional Managers and other functional partners.
Collaborates closely with the People Operations Specialist to ensure a strong service level is provided to the portfolio and with the SR Business Partner, HQ and Business Partner, HQ to ensure consistency in elevating the employee experience across Knix.
Actively contributes to the deployment and continuous improvement of HR programs, policies, and procedures in partnership with the People Team and Retail leaders.
Supports the attraction, development and retention of talent – partners closely with business leaders to ensure we have the right people, in the right place, at the right time.
Works closely with business leaders and employees to improve work relationships, build morale, and increase productivity and retention by providing strategic guidance and sound advice to drive a culture of high performance and inclusivity.
Participates in the creation, execution and evaluation of training programs to ensure success.
Maintains in-depth knowledge of relevant legislation requirements and ensures regulatory compliance across our retail stores, inclusive of Health and safety.
Manage and resolve employee relations issues, conducting effective, thorough and objective investigations.
Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies to provide HR policy guidance and policy interpretation

Qualifications:

Minimum of 5 years of progressive experience in human resources and with at least 3 years of prior experience as an HR Business Partner supporting leaders and resolving employee relations.
Must have previous experience in a Retail environment or experience working with an hourly population.
You have experience working in a scaling organizational environment with demonstrated understanding & implementation of emerging technologies and trends.
Knowledge of Canadian Labor laws; and additional knowledge of US, and California labour & employment laws would be an asset.
Effective written and verbal communication skills, influencing and collaborating with leaders at all levels of the organization.
Strong analytical skills with an ability to manage and analyze data from multiple sources to provide recommendations & create best practices.
Ability to handle sensitive and confidential matters with professionalism, empathy and a high degree of discretion.
Ability to work in a fast-paced, high-growth, and ever-changing environment; you can exercise good judgment while managing ambiguity.

Note:

Please note Knix has a hybrid work environment, with the requirement to be in our Downtown Toronto office at least 2+ days a week. Building strong relationships and collaborating internally is important to us!

Internally this role is referred to as People Operations Business Partner

How we Hire

Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

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