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People Operations Specialist (Retail)

Knix Wear

Knix Wear

People & HR, Operations
Toronto, ON, Canada
Posted on Thursday, September 14, 2023
Knix is a direct to consumer intimate apparel brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest growing companies in Canada and globally recognized as an innovator within the apparel space.
Knix is searching for a People Operations Specialist, Retail to join our growing People team! Reporting to the Manager, People Operations and based out of our Toronto HQ office, you will be responsible for supporting and enhancing the retail employee life cycle at Knix and contributing to many areas of our People function. Operating with a service mindset, you will help us develop, evolve, and maintain best-in-class processes and ensure our growing population of retail employees know they’re our most valuable asset!

What you bring to the table - If you get excited about making a positive impact on the employee life cycle please keep reading!

  • Your experience and expertise in both HR and retail make you the greatest partner in providing a seamless employee experience.
  • You have a people-first mindset and are focused on creating positive employee experiences and an inclusive culture.
  • You are operations and program delivery driven and have excellent planning and time management skills.
  • You are a strong and clear communicator who knows how to keep the appropriate stakeholders informed.
  • You are a natural relationship builder and have the ability to build trust.
  • You are curious – constantly questioning, always probing, and never blindly accepting what is status quo.
  • You are thorough and analytical, and data-driven, with the ability to build business cases, draw meaningful insights from data and shape programs with impactful results.
  • You have a pulse on HR trends and always strive to stay on top of evolving best-practice.
  • You are well-organized and love to support multiple projects and teams.
  • You thrive in fast-paced environments & are highly collaborative while maintaining a growth mindset.
  • Above all, you’re proactive, positive and inspired by Knix and its mission!

The Opportunity:

  • Partner closely with Store Managers, Regional Managers and the People team to execute HR operational processes and services, focusing on employee life cycle and data integrity.
  • Be the first point of contact for retail employees, leaders, and teams on issues related to policy, programs, processes and legislation, responding to inquiries, managing requests and problem-solving to provide effective solutions.
  • Become an HR technology super-user, identifying ways we can get the most from our tools and shift towards further automating our processes while ensuring the accuracy and integrity of data.
  • Develop and continuously improve HR operations and program delivery, inclusive of searching, developing and reviewing company policies.
  • Support the management of compensation, benefits, GRSP, base pay, bonus programs and continuous performance management cycle.
  • Manage Leave of Absences and Accommodation Requests.
  • Play a role in the planning and execution of team events and initiatives, fostering a culture of celebration and belonging.
  • Support and be involved in the ideation and creation of engagement and DE&I initiatives.
  • Work closely with managers to ensure tier 1 employee relations issues are handled professionally and effectively.
  • Own and manage digital tools and HRIS platforms (e.g. HRIS, performance, time & attendance).
  • Partner with our finance team on payroll information, processes and information flow related to payroll.
  • Retrieve and analyze HR metrics, maintaining the HR dashboard for decision-making.
  • Plays a critical role on the Knix Health and Safety Program and Joint Health & Safety Committee, supporting our Toronto HQ and Knix retail stores.
  • Enhance and manage our onboarding experience for new employees for all departments and support in offboarding.

What we are looking for:

  • Minimum of 3 years of progressive experience as a Human Resources Generalist or similar People Operations role in a fast-paced, high-growth environment.
  • Previous experience in a Retail environment and experience in retail/store leadership roles is considered a strong asset.
  • You have experience working in a scaling organizational environment and building policies & procedures to support the business and people through rapid growth.
  • You can consult, influence, and advise both employees and leaders across all the organization.
  • A positive attitude and a passion to learn and grow.
  • You have strong experience successfully managing and contributing to the employee experience and life cycle.
  • Demonstrated knowledge of Canadian & US Labour laws: policies, procedures, compliance and practices related to Workplace Health and Safety, Employment Standards Act, etc.
  • Experience and knowledge for Health & Safety and Wellness in the workplace with a readiness to own this for Knix.
  • Technologically proficient with an ability to learn new software and platforms (ideally you have HRIS implementation experience).
  • Knowledge of benefits administration, interpretation of group policy.
  • Strong analytical skills with an ability to manage and analyze data from multiple sources.
  • Ability to handle sensitive and confidential matters and complex tier 1 employee relations issues with professionalism and a high degree of discretion.
How we Hire
Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.