Operations Specialist
Keycafe
Based in Vancouver, Canada, we're a global leader in B2B SaaS key management, serving 40+ industries, from auto dealerships like Ford to hotels like Hilton. Our MS5 SmartBox is the IoT device that keeps keys secure and operations smooth by allowing organizations to remotely manage and hand off physical keys to their employees, guests, and customers. See our Glassdoor reviews.
Join Keycafe as an Operations Specialist as a remote full time contractor, and become a vital force behind the seamless execution of our daily operations. In this dynamic role, you’ll tackle challenges head-on, driving efficiency and excellence in everything we do.
Your impact will extend across teams, customers, and partners as you ensure our services run like clockwork. If you thrive in a fast-paced environment, excel at problem-solving, and have a knack for fostering collaboration, this is your chance to make a difference and elevate service quality to new heights.
Responsibilities
- Operational Support: Manage day-to-day operational activities, including monitoring key management systems, troubleshooting technical issues, and ensuring operational standards are met.
- Customer Assistance: Provide frontline support for customer inquiries related to operational concerns, ensuring timely resolution and excellent customer service.
- Process Improvement: Identify opportunities to streamline operational processes, enhance efficiency, and reduce costs. Implement new procedures and update existing ones for operational effectiveness.
- Data Analysis: Track and analyze key operational metrics to identify trends, monitor performance, and support decision-making.
- Inventory Management: Oversee inventory levels for hardware and components used in key management systems. Ensure supplies are available and coordinate logistics for restocking.
- Coordination: Collaborate with cross-functional teams, including Customer Support, Sales, and Product Development, to coordinate and implement operational initiatives.
- Training and Documentation: Train staff and partners on operational procedures. Maintain and update operational documentation and manuals for internal and external use.
Project Support: Assist in the rollout of new projects, pilot programs, and service expansions. Provide operational insight and logistical support for successful project execution.