Work In Tech

Job Summary

The Technology Support Engineer provides technical support for customers who are experiencing difficulties with their engineering technology solutions. This role involves troubleshooting and resolving technical issues, as well as providing guidance and advice to help prevent future problems. The ideal candidate will have strong problem-solving skills, be able to communicate effectively with both technical and non-technical stakeholders, and have experience in IT or a related field.

Job Responsibilities

• Provide technical support to customers via phone, email, or chat
• Troubleshoot and resolve technical issues related to software, hardware, networks, and other technology solutions
• Collaborate with cross-functional teams to identify and implement solutions to recurring problems
• Document technical issues and resolutions for future reference
• Stay up-to-date on new technologies and industry trends to improve support processes and procedures
• Assist in the development of training materials and documentation for end-users

Job Qualifications

• Bachelor’s degree in Chemical or Process Engineering
• Plant operational experience is an advantage.
• Familiar with and able to use standard flow sheeting packages.
• Familiarity with one or more additional KBC software products is a distinct advantage.
• Ability to analyze complex problems and provide effective solutions for external and internal customers
• Proficiency in Microsoft Office Suite and other relevant productivity tools
• Ability to work well in team environment under supervision and willingness to assist others.
• Ability to work in a global organization and with different cultures is an advantage.
• Excellent communication skills with the ability to develop relationships with stakeholders at all levels
• Flexible with the ability to prioritize and reprioritize due to conflicting demands
• High level of self-motivation and initiative
• Display a high level of professionalism towards colleagues and as an ambassador of the company
• Requires 20-30% domestic/ international travel per annum for periods of 1-3 weeks per trip

KBC A Yokogawa Company is an Equal Opportunity Employer. KBC wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. KBC values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at KBC - Soteica Visual Mesa - Yokogawa about our Employee Referral process!