At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.

We are looking for a Senior Account Manager to focus on the growth and expansion of our current EMHware customer base. This role will be focused on selling to existing customers, including cross-selling our partner solutions. The Account Manager’s portfolio of business will scale in time, as our outbound Sales Team welcomes new customers into EMHware.

Responsibilities:

• Build and maintain strong relationships with key customer stakeholders, including executive-level contacts, to understand their business objectives and align our solutions to meet their needs effectively.

• Collaborate closely with cross-functional teams, including sales, product development, and customer support, to ensure seamless delivery of our solutions and address customer needs.

• Drive revenue growth through upselling, cross-selling, and identifying opportunities for account expansion.

• Monitor and analyze account health metrics, customer feedback, and industry trends to identify areas for improvement and develop proactive strategies.

• Stay up to date with industry trends, competitive landscape, and emerging technologies to effectively position our products and differentiate us in the market.

• Develop and maintain a deep understanding of our products, features, and capabilities, becoming a trusted advisor to clients on their usage and best practices and voice of customers internally.

• Champion a customer-centric culture within the organization, ensuring that customer satisfaction is at the forefront of decision-making and execution.

• Define and implement client reporting and internal business operational reports

Basic Qualifications:

• A post-secondary degree/diploma in business, marketing, or a related field or equivalent education is required

• Minimum of 4+ years of experience in account management, client services, or a similar role is required (Ideally within the software or social services sectors).

Other Qualifications:

• Fluent speaking French and English (Bonus)

• Experience using CRM Technology (SF, Pipedrive, Monday.com, HubSpot)

• Experience with Knowledge Base technology (Nitric Infor, Soho, Confluence)

• Experience using a customer support ticketing platform (Zendesk, JIRA, Freshdesk)

• Demonstrated success in managing and growing a book of business, preferably within a startup environment.

• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.

• Results-oriented approach with a track record of meeting or exceeding revenue targets.

• Knowledge of the not-for-profit social services sector in Canada including funding models and understanding of software development and deployment processes is a plus.

• Proven ability to work collaboratively in a fast-paced, dynamic environment.

• Passion for customer success and a genuine desire to deliver exceptional service.

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in Ontario, CAD – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits & Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

• Robust wellness benefits, including an annual wellness stipend

• Flexible and generous (FTO) time-off

• Employee Stock Purchase Program

• Registered Retirement Savings Plan (RRSP) with 4% company match

• Continued investment in your professional development