EverPro - Account Manager (Hybrid, Phoenix AZ)
Joist
EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/
The Opportunity
As an Account Manager at EverPro, you'll be a critical driver of our expansion revenue strategy. You'll represent one of our key product brands while having the unique opportunity to unlock growth by introducing customers to complementary solutions across our entire portfolio. This isn't just account management—this is strategic revenue expansion.
You'll own a portfolio of customer accounts with the mission to maximize their lifetime value through strategic upselling, cross-selling into adjacent EverPro products. The ideal candidate is consultative, commercially savvy, and energized by helping customers discover new ways to grow their businesses while driving meaningful revenue impact for EverPro.
What You'll Do
Drive Strategic Revenue Expansion (Primary Focus)
Own and grow your book of business: Drive expansion revenue through strategic upselling of premium features, add-ons, and service packages within your assigned product
Cross-sell across the portfolio: Identify opportunities to introduce customers to complementary EverPro solutions that solve adjacent business needs—you're not just selling one product, you're unlocking the full value of our ecosystem
Develop account growth strategies: Conduct regular business reviews to deeply understand customer operations, uncover expansion opportunities, and align EverPro's portfolio to their evolving needs
Build pipeline and close deals: Maintain a healthy pipeline of expansion opportunities, manage the full sales cycle for upsell and cross-sell, and consistently achieve revenue targets
Ensure Customer Retention & Satisfaction
Identify and mitigate risk: Monitor account health signals, proactively engage at-risk customers, and collaborate with Customer Success to implement retention strategies
Serve as strategic advisor: Position yourself as a trusted partner who understands your customers' business challenges and can recommend the right combination of EverPro solutions to drive their success
Collaborate Cross-Functionally
Partner with Customer Success: Work closely with CSMs to ensure customers achieve desired outcomes and are positioned for growth within the platform
Coordinate with Sales teams: Align on account strategies, hand-offs, and opportunities that span multiple EverPro brands
Inform Product & Marketing: Share customer insights, feature requests, and market intelligence to shape product roadmaps and go-to-market strategies
Execute with Operational Excellence
Leverage data to drive decisions: Monitor usage metrics, adoption patterns, and leading indicators to identify trends and prioritize high-value expansion opportunities
Maintain accurate forecasting: Track all sales activities in Salesforce, provide accurate forecasts of expansion revenue, and report on key performance metrics
Optimize your approach: Continuously refine your expansion playbook based on what's working, share best practices with the team, and scale winning strategies
What You'll Bring
Experience & Skills
3+ years in Account Management, Sales, Customer Success, or similar revenue-generating roles in B2B SaaS—field service management, home services, or SMB software experience is a strong plus
Proven revenue expansion results: Track record of consistently exceeding upsell and cross-sell targets in a quota-carrying role
Consultative sales acumen: Ability to uncover business needs, map solutions to customer outcomes, and navigate complex buying decisions
Multi-product selling capability: Comfort selling across a portfolio of products or successfully introducing customers to complementary solutions
Strong relationship builder: Excellent communication, presentation, and negotiation skills with the ability to build credibility and trust with diverse stakeholders
Data-driven and organized: Highly analytical with ability to leverage metrics to prioritize activities, manage multiple accounts efficiently, and forecast accurately
Mindset & Approach
Revenue-oriented: You're motivated by targets, energized by closing deals, and understand that customer value and business growth go hand-in-hand
Curious and consultative: You ask great questions, listen actively, and think strategically about how to solve customer problems
Commercially savvy: You understand SaaS business models, expansion economics, and the metrics that matter (ARR, NRR, expansion rate, etc.)
Self-motivated and accountable: You take ownership of your book of business, manage your time effectively, and don't need to be micromanaged to drive results
Collaborative team player: You share wins, contribute to team success, and actively help build a high-performing AM culture
Why Join EverPro?
High-impact role: Expansion revenue is a strategic growth driver for our business—you'll be on the front lines of our most important commercial initiatives
Diverse portfolio advantage: Unlike typical SaaS roles where you sell one product, you'll have a rich ecosystem of solutions to offer customers, making your value proposition more compelling
Career growth potential: Join a newly established function with significant opportunity to grow alongside the team as we scale
Ownership and autonomy: Manage your own book of business with the freedom to develop creative strategies and solutions
Strong enablement: Access to comprehensive onboarding, ongoing training, and resources to help you succeed
Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role is open to candidates located anywhere in the Phoenix area. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Benefits and Perks:
Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program
Compensation:
The on-target earnings compensation (base + commissions) for this position is $100,000 to $110,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
