Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Our employees likewise love the Jobber culture with 93% of employees recommending Jobber and 100% approving of our CEO (according to Glassdoor). Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists.

The opportunity:

Jobber is doubling down on our market opportunity, and working fast to widen the gap in our leadership position. We are looking for a talented director to lead product marketing for Jobber’s SaaS product portfolio. This role will partner with teams across the organization to help our customers realize fast value and to help our prospects feel what they’re missing out on.

Reporting to our Senior Director, Product Marketing, this role sits in the center of strategy and execution, helping to define strengths and opportunities within our product GTM and driving for execution to meet those opportunities. This presents a unique, career defining opportunity to lead the adoption of SaaS in one of the largest remaining B2B markets, partner with some of the best-of-the best in the space, and to help small businesses succeed while you’re doing it.

In this role, you’ll have the opportunity to:

Lead and empower a team of product marketers focused on our SaaS products, including Jobber’s core product suite and marketing software tools
Lead qualitative and quantitative research with customers, prospects and partners in the ecosystem to identify current, evolving and new pain points, and partnering with Senior Leadership to strategize on how/if we should evolve them. (where do we play, and how do we win?)
Partner with Product Management and Finance to identify new potential products and features and the potential associated ROI to help define roadmap
Partner with Product Management to define product strategy, roadmap and launches (from ideation through adoption)
Define and drive GTM strategy, process and drive execution for new launches, inclusive of marketing, sales, success and partnerships. Partner with product and engineering to align the release process to our launch strategies to drive the highest likelihood of success. This is inclusive of KPIs and shared goals tied to those KPIs.
Partner with the Pricing Team within Product Marketing to recommend pricing, packaging and promotional strategy
Drive cross-functional initiatives with executive exposure that will help shape the future of who Jobber is
Drive the creation of content, marketing assets, and sales enablement materials with the help of other Jobber teams that pull the adoption of time-saving software forward in the home services industry
Refine and champion Jobber's product positioning, messaging, and customer-centric narratives by deeply understanding market needs, customer pain points, and competitive landscapes.
Key Partnerships: Product Management, Sales, Success, Strategy, Marketing, Partnerships

What you’ll need to be successful:

10+ years of experience in product marketing
3+ years leadership experience in high-growth SaaS companies
Experience in and a love for coaching product marketing managers
A passion for winning through your success, and the success of your teams and your peers
Experience in tech SMB marketing a strong plus (a passion for helping the underdog win is essential in all we do)
Strong opinions, loosely held
Ability to lead, motivate, influence, manage and navigate complex organizations with multiple cross functional stakeholders
Best-in-class at positioning and messaging - and a desire to educate owned and influenced teams on how to bring it to life within their mediums
A high standard of excellence and an ability to coach teams (influenced and owned) to meet that standard of excellence
A bias to action and confidence in making informed decisions
Contagious pride for the launches you bring to market

What you can expect from Jobber:

Having been named as a Top 10 Great Place to Work in Canada, we walk the talk. Here are just some of the great things you can expect from us:

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options.
A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential.
Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!

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