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Director of Product Management - Billing

Florida, USA · Georgia, USA
Posted on Wednesday, January 10, 2024
Currently, Jane can hire employees in Florida, Georgia, Washington, and California. We're working to expand eligibility for hiring to include more states in the future.
Jane is looking for a Director of Product Management responsible for our Billing and Insurance products. Insurance provides greater access to healthcare for patients around the world, but it’s still way too complicated to work with as both patients and practitioners. As the product leader, you’ll be responsible for leading a team to make billing, payments and working with insurance companies easier for everyone involved. Doing an incredible job will mean more patients get the care that they need and practitioners can operate more effectively through better management of their revenue and claims.
Like with all positions at Jane, this position is a remote position. Building a delighted team who can delight our customers is part of Jane’s DNA. In our most recent company-wide health check, 99% of our team agreed that our founders demonstrate people are important to Jane’s success. On top of that, 98% of our team felt Manager cares about them as human beings and that they are supported when needing to arrange time off from work. We’d never claim to be perfect, but we’re working hard to listen to our people and improve each day.
We really want the people who work at Jane to love being here, so it's important that we start with a bit about what makes our company unique and try to be as transparent as possible. Our values also provide some insights into Jane and hopefully, you’ll have a better idea if this might be the kind of company you want to be part of.
Before we were Jane, our Co-Founders were solving problems for their own clinics not realizing that a few years later, this team would grow to support tens of thousands of healthcare practices in more than 60 countries. Our platform is now helping to modernize the world of practice management software. We enable the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, and billing along with an evolving library of features. You can see more of them here. Although we’ve grown, still to this day, we’re rooted in solving clinics’ problems and making sure we don’t lose sight of Jane’s vision.
We have remained profitable for the past seven years, we’re product-led and growing organically (and responsibly) to the point where 85% of our customer growth is either from customer referrals or word of mouth. Growth like this is unique, especially in the world of SaaS, and it doesn’t happen by chance. We have a brilliant team of over 400 Janers who are doing an amazing job of listening to our customers, building what they need, and providing industry-leading support. We pride ourselves on flexibility & autonomy, some of our team block out their calendars to pick up their children from school (and this is normal at Jane), and we even have a #kids channel in Slack.
We’re not a clock-in clock-out system-type environment. With that being said, we’re not going to paint the picture of a perfect environment either. We’re a company that’s scaling quickly, we have many moving parts, many of us are doing this for the first time and sometimes, we don’t have processes in place or clear views which can require a lot of resourcefulness and a passion for problem-solving.
With all that to say, if you’re looking for an environment where you can grow, stretch yourself, and work with some incredibly talented people on problems that are positively impacting people's lives, Jane could be the place for you.
Compensation Expectations for the Role
Jane’s committed to paying our team members fairly, clearly, and above all, paying for growth. This role has a minimum annual salary of $210,800 and a maximum annual salary of $342,400. As you may have noticed, this salary range is quite large, and this is intentional to account for the growth someone will experience in the role throughout their time at Jane (i.e., from building the skills, to accomplished, to highly proficient, all the way to achieving excellence in the role). When hiring talented folks to join the Jane team, we’ve found that new team members are best set up for success when hired with the expectation of being fully accomplished in the role, which for this role would reflect a salary between $250,300 to $263,400. It's also possible to join Jane at a salary above or below this, which would mean a salary below $250,300 which typically reflects someone who has all the potential to be fully accomplished in the role but doesn't yet possess all the skills required, while a salary above $263,400 is typically for individuals who are currently in this role at Jane and had the opportunity to make a significant positive impact on our customers, product and company with deep Jane knowledge. At Jane, we pay for growth, which means that you’ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.
For US-based candidates, we're setting up a US benefits plan in 2024. In the interim, we provide our US team members with a monthly stipend to assist them in purchasing their own benefits.

The impact you could have...

  • Help tens of thousands of clinics manage revenue more effectively
  • Increase access to care by making working with insurance easier
  • Lead an incredible team of Product Managers
  • Build and contribute to a Billing strategy that helps delight our cash and insurance based providers

The experience we feel we need...

  • First and foremost, think of yourself as a coach with a strong desire to grow the team around you while helping them solve complex problems.
  • 5+ years leading product teams in a large product team and market
  • Deep knowledge and experience with US healthcare and/or insurance systems
  • You have a strong track record of managing with a coaches mindset in a scaling organization with junior and senior team members
  • You are a proven multiplier, knowing how to grow the people and systems around you towards exponential growth
  • You are comfortable moving frequently between high level roadmap and diving deep on the details
  • You are an exceptional communicator and use that to proactively build trust with the team around you
  • You can inspire your team by deeply understanding the customer needs and translating that into a plan of action with the help of your team
  • You have experience building great, high-performing teams and leading them
At Jane, we’re committed to fostering an environment that allows you to come to work as your truest self. We believe it’s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace.
We want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves.
We do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.