US Insurance Expert

United States
Posted on Thursday, August 24, 2023
As we move closer to US Insurance Billing (i.e. Integrate with ClaimMD) and continue to prioritize Billing features, we will need in-house, high-quality expertise on US Billing knowledge and support. Jane is on the right path to perfect its market fit to ensure we can truly Help the Helpers across North America. Prioritizing accelerating growth in the US Market.
Our Support Team is award-winning and one of a kind as they handle the sales cycle, onboarding, support, and success with our customers. Our Team has deep knowledge of Canadian and US Allied Health and as the product grows and improves, we continue to learn more about our Helpers (i.e. The Providers) and their needs. Our Canadian clinics have been using a couple of different Insurance integrations and now that we are integrating directly with a Clearinghouse, we are looking to build out our expertise in-house to support our Support Team in learning, knowledge management for customers to self-serve and for our team and onboard new hires.
Like with all positions at Jane, this position is a remote position, allowing you to work anywhere you want across the United States. Building a delighted team who can delight our customers is part of Jane’s DNA. In our most recent company-wide health check, 99% of our team agreed that our founders demonstrate people are important to Jane’s success. On top of that, 98% of our team felt Manager cares about them as human beings and that they are supported when needing to arrange time off from work. We’d never claim to be perfect, but we’re working hard to listen to our people and improve each day.
We really want the people who work at Jane to love being here, so it's important that we start with a bit about what makes our company unique and try to be as transparent as possible. Our values also provide some insights into Jane and hopefully, you’ll have a better idea if this might be the kind of company you want to be part of.
Before we were Jane, our Co-Founders were solving problems for their own clinics not realizing that a few years later, this team would grow to support tens of thousands of healthcare practices in more than 60 countries. Our platform is now helping to modernize the world of practice management software. We enable the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, and billing along with an evolving library of features. You can see more of them here. Although we’ve grown, still to this day, we’re rooted in solving clinics’ problems and making sure we don’t lose sight of Jane’s vision.
We have remained profitable for the past seven years, we’re product-led and growing organically (and responsibly) to the point where 85% of our customer growth is either from customer referrals or word of mouth. Growth like this is unique, especially in the world of SaaS, and it doesn’t happen by chance. We have a brilliant team of over 400 Janers who are doing an amazing job of listening to our customers, building what they need, and providing industry-leading support.
We pride ourselves on flexibility & autonomy, some of our team block out their calendars to pick up their children from school (and this is normal at Jane), and we even have a #kids channel in Slack. We’re not a clock-in clock-out system-type environment. With that being said, we’re not going to paint the picture of a perfect environment either. We’re a company that’s scaling quickly, we have many moving parts, many of us are doing this for the first time and sometimes, we don’t have processes in place or clear views which can require a lot of resourcefulness and a passion for problem-solving.
With all that to say, if you’re looking for an environment where you can grow, stretch yourself, and work with some incredibly talented people on problems that are positively impacting people's lives, Jane could be the place for you.

The impact you could have…

  • Run bi-weekly office hours for our customer billing community
  • Review of support posts in relevant Slack channels for accuracy and learning gaps/opportunities
  • Review of support posts in relevant Slack channels for trends in Rejections with our Claim.MD integration and providing content/guidance/feedback
  • Review of support posts in relevant Slack channels for new requirement requests from customers to share with product development
  • Escalation resource for US Insurance Billing
  • Experience writing educational content on US Insurance Billing
  • Create content for External Guides from a Biller’s perspective
  • Create internal content for the Support Team and continue to grow/develop an existing specialty US Insurance Training Program
  • Create internal content for the Support Team on changes within US Insurance, impact within Jane and for our customers, and educate on these before support volume increases
  • Educate and (potentially) grow a small team of US Insurance Billing experts in Support

The experience we feel we need…

  • Works or worked as a biller across the US (bonus if you’ve billed in CA, TX, NY or FL) with Physical Therapy, Chiropractic and Acupuncture with Jane
  • Experience with provider credentialing; eligibility checks + prior authorizations; submitting claims (commercial, auto, medicare/medicaid, personal injury) including claim dispute and claim rejections and denials; and patient collections
  • Keen to continue doing billing to keep real-world experience and how rules and billing is changing over time
  • Comfortable and Confident to act as the escalation point for billing questions from our Team
  • Improver mindset to help Jane build US Insurance Billing knowledge across our internal teams and Customers
  • Strong Team player as you will work cross-functionally with our other teams (i.e. Community, Marketing, Product, etc)
  • Deep understanding by specialty of requirements to bill for Commercial, BCBS, Medicaid, and Medicare and how those requirements are impacted by State regulations
  • Human and Helpful Communication style

As well as a great team, you’ll also get…

  • The ability to work from anywhere in the United States.
  • An equitable approach to compensation means compensating you for the positive impact you have on our customers, product, and people.
  • Jane’s Employee Stock Option Plan. Jane is privately owned, growing very fast and operating profitably. Profitable hyper-growth rarely happens at our scale. When it does, it creates value quickly (it already has for many of our team members).
  • A flexible time off package that includes your vacation time, holiday gifted time off for everyone at Jane, and your birthday off (because who wants to work on their birthday?)
  • A one-time $500 USD total work-from-home stipend for a desk and/or a chair (i.e., you can spend the entire amount on a desk or just a chair, or split the $500 how you’d like between the two).
  • Parental top-up that allows Janers to plan for the future.
At Jane, we’re committed to fostering an environment that allows you to come to work as your truest self. We believe it’s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace.
We want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves.
We do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.