Company Overview: InvestorCOM is a leading provider of compliance technology for the wealth management industry, helping firms drive compliant growth through retirement and rollover solutions. Our platform enables financial institutions to navigate complex regulatory requirements while improving client outcomes, operational efficiency, and advisor productivity.

As a remote-first organization, we are building a modern, high-performing team focused on delivering secure, scalable solutions that support the evolving needs of wealth and retirement markets.

Job Overview:
InvestorCOM is seeking an IT Operations & Security Lead to oversee the day-to-day execution of IT operations and security processes that support our compliance platform and internal systems.

This is a hands-on role responsible for ensuring operational reliability, supporting SOC 2 Type 2 compliance activities, and coordinating the work of IT Operations team members. The role focuses on execution, operational leadership, and continuous improvement, working closely with Engineering leadership and external partners to maintain a secure, stable, and well-managed environment.

This role includes direct oversight of IT Operations contributors, helping ensure work is prioritized appropriately, processes are followed consistently, and operational standards are maintained.

What you’ll do:

IT Operations & Reliability

• Oversee day-to-day IT operations, including ticket triage, prioritization, and resolution
• Support and coordinate resolution of Level 1 and Level 2 operational and system issues
• Monitor system health, alerts, and operational dashboards to proactively identify issues
• Ensure operational procedures and documentation are maintained and followed

Incident Coordination & Operational Execution

• Coordinate incident response activities, ensuring issues are properly escalated and tracked
• Support incident communication, documentation, and post-incident follow-up
• Help ensure incidents are resolved efficiently and lessons learned are documented

Security Operations & SOC 2 Execution

• Support SOC 2 Type 2 compliance through execution of operational controls, evidence collection, and documentation
• Assist with access reviews, vulnerability management, and security monitoring activities
• Support business continuity and disaster recovery testing and readiness activities
• Work with Engineering leadership and external partners to maintain audit readiness

Team Coordination & Operational Leadership

• Provide day-to-day coordination and guidance for IT Operations team members
• Help prioritize work, ensure accountability, and support consistent execution of processes
• Promote operational discipline, strong documentation, and reliable follow-through
• Support onboarding and knowledge sharing for new team members as needed

Client & Vendor Security Support

• Support completion of client security questionnaires using established documentation and templates
• Assist with vendor security reviews and maintain supporting records

Process Improvement & Automation

• Identify opportunities to improve operational efficiency, reliability, and visibility
• Support implementation of automation and AI-assisted tools to streamline operational tasks
• Help improve operational processes, documentation, and workflows over time

What we’re looking for

Required

• Hands-on experience in IT operations, technical support, or security-adjacent roles
• Familiarity with cloud environments (Azure preferred)
• Experience supporting ticketing systems, monitoring tools, and operational workflows
• Basic understanding of security concepts and compliance frameworks (SOC 2 exposure is an asset)
• Strong documentation and communication skills
• Ability to manage multiple priorities and follow through independently

Nice to have

• Experience supporting SOC 2, ISO 27001, or similar compliance efforts
• Exposure to vulnerability management or access control processes
• Experience with automation, scripting, or AI-assisted operational tools
• Familiarity with Agile or EOS-style operating environments

How you’ll work

• Operate with a high degree of ownership over day-to-day operational execution
• Coordinate closely with Engineering leadership on priorities, escalations, and improvements
• Provide operational leadership while working hands-on alongside the team
• Escalate strategic, architectural, or risk-related decisions to senior leadership as appropriate
• Continuously improve operational reliability, efficiency, and documentation

Why Join InvestorCOM?

• Play a key role in supporting the reliability and security of a compliance-focused SaaS platform
• Gain hands-on experience in SOC 2 operations within a growing technology company
• Help shape operational processes and improvements as the company scales
• Work in a collaborative, remote-first environment with strong ownership and accountability
• Competitive compensation and benefits aligned with role scope and experience

Compensation & Location

• Location: Remote (Ontario)
• Salary Range: $80,000 – $100,000 CAD, depending on experience and qualifications
• Comprehensive benefits package