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Bilingual Onboarding Specialist (FR/EN)



Vancouver, BC, Canada
Posted on Tuesday, July 9, 2024

Bilingual Onboarding Specialist (FR/EN)

We’re looking for a new Bilingual (French/English) Onboarding Specialist to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup-type environment.

You will be a part of our Customer Onboarding team, reporting to the Manager of Onboarding, and responsible for onboarding, training, and proactively driving value to ensure a successful client experience.

If you are a coachable, curious, and passionate individual, intrigued by our vision of improving patient care through technology, we would love to hear from you!

Who We Are
Intiveo is a leading cloud-based patient communication platform used by 15,000 practitioners to communicate with nearly 20 million patients. Our goal is to continuously improve patient care by understanding communication needs, behaviours, and preferences – resulting in successful treatment outcomes.

✨What You’ll Do

  • You will work with customers, including French-speaking/Quebec-based clients, to deliver an exceptional onboarding experience and assist the client in realizing the full value of Intiveo as a means of achieving success in their business goals
  • You will engage all new customers to drive user adoption and satisfaction, ensuring high customer retention
  • You will inspire clients to think strategically about how our platform can support their business needs
  • You will educate and support customers on best practices, and the use and benefit of our products and services
  • You will proactively reach out at key points in the customer’s journey to ensure they are reaching key milestones
  • You will track accounts to identify churn risk and work proactively to eliminate that risk

    ✨Who You Are

    • Bilingual (French/English) - required
    • You prefer to work in Eastern Time Zone (6am PST/ 9am EST start time)
    • You have proven success in partnering with clients, preferably in a SaaS environment, while building strong relationships
    • You have a minimum of 2+ years of project or client account management experience, preferably in a Customer Success role
    • You have excellent time management, organizational, and problem-solving skills
    • You have the ability to advocate for ideas and concepts
    • You have high attention to detail
    • You are an excellent written and verbal communicator - with a professional and engaging presence, presentation and public speaking skills
    • You have a strong aptitude for technology and ability/desire to learn new software

    More About Intiveo

    At Intiveo, we are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well rounded decisions. Simply put, we love our diversity!

    Want to see more? Check out our Culture Book here!